Client Service Manager

Gallagher; Carrollton (TX); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach/local impact

Job summary

Gallagher is seeking a remote Client Service Manager to join our small business division, delivering exceptional service to a diverse portfolio of clients. You will build relationships, collaborate with the sales team, and steer consultative conversations to address risk management needs.

As a leader, you will guide the Client Service team, mentor staff, ensure compliance, maintain accurate data in Gallagher systems, and leverage our technology to improve productivity and service quality across

Qualifications

• Bachelor's degree with 1+ years client service/claims experience OR HS with 3+ years client service/claims experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Lead renewal process to deliver high-quality solutions
• Secure existing business and drive cross-sell of services
• Nurture relationships with buyers and client reps
• Guide team in addressing client risk management needs
• Mentor team through learning and feedback
• Conduct audits to ensure compliance and service levels
• Maintain accurate client and policy data in Gallagher systems
• Leverage Gallagher technology to improve productivity and quality
• Manage multiple priorities effectively

Skills

Relationship building

Resilience/adaptability

Cross-functional collaboration

Education

Bachelor's degree

High School diploma + 3+ years

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How you'll make an impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day‑to‑day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

#LI-LO1

About You

Skills for Success:

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!

Requirements:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience

• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)