Client Service Manager

Gallagher; Austin (TX); A distancia; Confidential; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Comprehensive benefits

Career development and learning

People-first culture with accessible领导

Descripción de la vacante

Gallagher is seeking a remote Client Service Manager for our small business division. You will lead renewal processes, drive retention, and collaborate with the sales team to grow coverage options. You will build strong client relationships, guide teams through risk conversations, and ensure high-quality service. A strong focus will be on data accuracy and continuous improvement.

The role supports clients across our national remote footprint with opportunities for development and impact.

Formación

• Bachelor's degree required or High School/GED with 3+ years client service/claims management experience.
• Proficiency in Microsoft Office required.

Responsabilidades

• Lead renewal process to deliver high-quality solutions for clients.
• Secure existing business and upsell additional services.
• Nurture relationships with buyers and client representatives.
• Guide team in addressing clients' risk management needs via consultative conversations.
• Mentor team members with learning, feedback and development.
• Conduct periodic audits to ensure compliance and service levels.

Conocimientos

Relationship building

Adaptable mindset

Team collaboration

Customer service excellence

Educación

Bachelor's degree

High School/GED with 3+ years experience

Herramientas

Microsoft Office

Descripción del empleo

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How You'll Make An Impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

About You

Skills for Success

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!

Requirements

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)