Account Manager, Small and Medium Business Group (SMBG)

Meta; Sacramento (CA); On-site; USD 86,000 - 130,000; Full time

Job summary

Meta in the SMBG seeks an Account Manager to drive AI-driven sales and oversee a portfolio of SMB accounts. You will identify opportunities, align solutions with client goals, and collaborate across teams to accelerate growth.

You will apply data insights and CRM-driven processes to deliver tailored recommendations, educate clients on Meta solutions, and strengthen ongoing partnerships across industries.

Qualifications

• 5+ years experience in sales, account management, or business development sectors.
• Bachelor’s Degree.
• Ability to navigate ambiguous and rapidly changing environments.
• Team-focused with a customer-centric approach, prioritizing deadlines and business goals.
• Experience leveraging data analysis, problem-solving, and strategic planning skills.
• Proven track record of working collaboratively with cross-functional teams.

Responsibilities

• Manage and develop a portfolio of client accounts, achieving and exceeding sales targets and performance metrics, ensuring high levels of customer satisfaction
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
• Collaborate with cross-functional teams to design and implement solutions that align with client objectives
• Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Skills

Customer-centric approach

Navigate ambiguity

Strategic planning

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

Excel

Google Suite

Data analytics tools

Job description

Summary:

Imagine a world where technology and creativity converge to drive business growth, empower communities, and shape the future of advertising. At Meta, we're building that world by connecting businesses with the communities that matter most to them. We're seeking talented individuals like you to join our team and help us revolutionize the way businesses grow and thrive.As part of the Small and Medium Business Group (SMBG) global sales organization, you will be leading the charge in AI-driven sales. Our team is a driving force of helping businesses to grow and transform across a variety of industries, from e-commerce and retail to finance and healthcare, with the customers most important to them. With a client-centric mindset, you will leverage Meta's cutting-edge AI capabilities to identify new opportunities, optimize sales strategies, and empower businesses worldwide to grow faster, smarter, and stronger than ever before. We are a team of innovators, and sales experts with demonstrated product expertise, who are passionate about harnessing the power of AI to drive revenue and deliver exceptional experiences for our customers. This is an opportunity to be part of a global organization that's making a real difference in the lives of businesses and communities around the world. Join us and help shape the future of advertising and sales at Meta.

Required Skills:

Account Manager, Small and Medium Business Group (SMBG) Responsibilities:

1. Manage and develop a portfolio of client accounts, achieving and exceeding sales targets and performance metrics, ensuring high levels of customer satisfaction

2. Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen

3. Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products

4. Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships

5. Collaborate with cross-functional teams to design and implement solutions that align with client objectives

6. Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Minimum Qualifications:

Minimum Qualifications:

1. 5+ years experience in sales, account management, or business development sectors

2. Bachelor’s Degree

3. Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities

4. Demonstrated capacity to thrive in team-focused environments with a customer-centric approach, prioritizing deadlines and business goals

5. Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans

6. Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes

Preferred Qualifications:

1. Familiarity with Meta's suite of advertising solutions

2. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

3. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

4. Experience in Sales or Advertising industries

5. Advanced degree in a relevant field, or certifications in account management, project management, etc

6. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

7. Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs

8. Proven technical skills (Excel, Google Suite or data analytics tools)

Public Compensation:

$86,000/year to $130,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate upon the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Meta participates in the E-Verify program in certain locations, as required by law. Meta may also use artificial intelligence and machine learning to assist in employment decisions.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].