Account Manager, Small and Medium Business Group

Meta; Austin (TX); On-site; USD 110,000 - 171,000; Full time

Job summary

Meta's SMB Group is seeking an Account Manager to lead a portfolio of client accounts, meet sales targets, and help businesses grow using Meta's AI-powered solutions.

You will collaborate across teams, educate clients on product solutions, and drive the end-to-end sales process from scoping to closure with CRM discipline.

Qualifications

• 8+ years of experience in sales, account management, or business development.
• Bachelor’s Degree required.
• Experience navigating ambiguous environments with a growth mindset.

Responsibilities

• Manage and develop a portfolio of client accounts, achieving targets and high customer satisfaction.
• Identify upsell and cross-sell opportunities and create targeted business strategies.
• Harness data insights and AI to inform strategic decisions and adoption of Meta's products.
• Educate clients on product solutions and best practices to drive adoption and growth.
• Collaborate with cross-functional teams to design and implement client-aligned solutions.
• Drive the sales process end-to-end from scoping to closure using CRM.

Skills

Sales experience

Account management

Data analysis

Cross-functional collaboration

Strategic planning

Customer-centric approach

AI tools integration

Education

Bachelor's Degree

Tools

CRM systems

Excel

Google Suite

Data analytics tools

Job description

Imagine a world where technology and creativity converge to drive business growth, empower communities, and shape the future of advertising. At Meta, we're building that world by connecting businesses with the communities that matter most to them. We're seeking talented individuals like you to join our team and help us help businesses grow and succeed.As part of the Small and Medium Business Group (SMBG) global sales organization, you will be contributing to AI-driven sales initiatives. Our team is a driving force behind helping businesses to grow and transform across a variety of industries, from e-commerce and retail to finance and healthcare, with what's most important to our customers. With a client-centric mindset, you will leverage Meta's cutting-edge AI capabilities to identify new opportunities, optimize sales strategies, and empower businesses worldwide to achieve measurable growth. Our team combines sales and product expertise to help customers leverage AI-driven solutions that drive revenue and improve customer experiences.This is an opportunity to be part of a global organization that's making a real difference in the lives of businesses and communities around the world. Join us and help shape the future of advertising and sales at Meta.

Account Manager, Small and Medium Business Group Responsibilities:

• Manage and develop a portfolio of client accounts, achieving and meeting sales targets and performance metrics, ensuring high levels of customer satisfaction
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
• Collaborate with cross-functional teams to design and implement solutions that align with the client's objectives
• Drive the sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Minimum Qualifications:

• 8+ years of experience in sales, account management, or business development sectors
• Bachelor’s Degree
• Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities
• Experience working in team-based environments with a customer‑centric approach, balancing competing deadlines and business goals
• Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes

Preferred Qualifications:

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Familiarity with Meta's suite of advertising solutions
• Advanced degree in business, marketing, communications, or a related field, or certifications in account management or project management
• Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs
• Proven technical skills (Excel, Google Suite or data analytics tools)Experience in sales, enterprise, or advertising industries
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Aff…? We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$110,000/year to $171,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.