Account Manager - Senior Key Account Manager - Japanese Bilingual

Pacific Advisory Service; Texas; À distance; USD 108 000 - 132 000; Plein temps

Résumé du poste

Pacific Advisory Service in the United States is seeking a Senior Key Account Manager to lead growth for strategic customers in logistics and freight forwarding. The role is senior-level and customer-facing, requiring deep account stewardship and ability to develop tailored logistics solutions.

You will work closely with internal teams and overseas offices, including Japan, to deliver competitive proposals, negotiate terms, and expand our footprint with multinational clients.

Qualifications

• 7+ years of experience in logistics, freight forwarding, or B2B sales.
• Strong knowledge of international freight forwarding, warehousing, and logistics solutions.
• Proven track record managing major accounts and developing new business.
• Excellent negotiation, communication, and relationship-management skills.
• Ability to understand customer needs and provide practical logistics solutions.
• Business-level Japanese and English required; able to coordinate with overseas offices.
• Willingness to travel as needed.

Responsabilités

• Manage relationships with assigned key accounts and act as primary commercial contact.
• Develop understanding of customers' supply chains and future projects.
• Prepare quotations and lead commercial negotiations.
• Coordinate with internal teams and Yamato Group offices for multinational accounts.
• Travel to visit customers and support business activities.
• Monitor account performance, customer satisfaction, and profitability.
• Identify new business opportunities within existing accounts.

Connaissances

Key account management

Freight forwarding

Logistics sales

Negotiation

Relationship management

Japanese language

Travel readiness

Description du poste

Senior Key Account Manager – Logistics / Freight Forwarding – Japanese Bilingual

This company is seeking an experienced Senior Key Account Manager to manage and grow strategic customer accounts in the U.S. logistics and freight forwarding market. This is a senior-level, customer-facing position responsible for maintaining strong relationships with key accounts, identifying new business opportunities, developing logistics solutions, and coordinating closely with internal teams and overseas offices. The ideal candidate will have significant experience in freight forwarding or logistics sales, with a strong understanding of international transportation and supply chain solutions. Experience managing major accounts and/or leading a sales organization is highly preferred.

• Manage relationships with assigned key accounts and serve as the primary commercial contact.
• Develop a deep understanding of customers' businesses, supply chain needs, and future projects.
• Maintain and strengthen relationships with key decision-makers and other customer stakeholders.
• Identify and develop new business opportunities within existing accounts and targeted prospects.
• Develop logistics solutions in collaboration with Forwarding, Warehousing, Customs, and other internal teams.
• Prepare quotations and proposals and lead commercial negotiations.
• Conduct regular customer visits and provide ongoing account support.
• Monitor account performance, customer satisfaction, sales activity, and profitability.
• Identify service issues and coordinate with internal teams to develop and implement corrective actions.
• Maintain accurate sales activity, opportunity, and pipeline information.
• Coordinate closely with Yamato Group offices in Japan and other countries to support multinational customers.
• Support the development and execution of account strategies and business plans.
• Travel as needed to visit customers and support business activities.

• 7+ years of experience in logistics, freight forwarding, supply chain, or related B2B sales.
• Strong knowledge of international freight forwarding, warehousing, and logistics solutions.
• Proven track record of managing major customer accounts and developing new business.
• Strong commercial negotiation, communication, and relationship-management skills.
• Ability to understand customer needs and develop practical logistics solutions.
• Strong business judgment and problem-solving skills.
• Ability to work effectively with customers, internal departments, and overseas offices.
• Business-level Japanese and English required.
• Ability to communicate effectively with Japanese customers, overseas offices, and internal stakeholders.
• Willingness to travel as required.

• Experience working for a freight forwarder, logistics provider, or 3PL company.
• Experience managing Japanese-affiliated companies or other multinational accounts.
• Sales management or team leadership experience.
• Experience working with Japan headquarters or other international offices.
• Established relationships within the logistics/freight forwarding industry.

Approximately $120,000 annually, depending on experience and qualifications. A competitive compensation package may be considered for candidates with extensive freight forwarding sales, key account management, or management experience.

Midwest U.S. – Chicago area preferred; Texas also considered. Remote work available; regular office attendance is not required.