Account Manager - Full Time

Prosegur; Seattle (WA); On-site; USD 81,000 - 99,000; Full time

Job summary

Prosegur is seeking an Account Manager – Security Operations (24/7 Client Site) in Seattle, WA. You will own client satisfaction, contract delivery, and site-team performance, guiding officers and supervisors while ensuring post orders and SOPs are followed and KPIs are met.

You will manage scheduling, overtime, and staffing, partnering with Recruiting to maintain pipeline health, and you will coordinate client check-ins, escalations, and corrective actions to sustain high-quality service at all

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations.
• Proven client-facing experience with strong service recovery and stakeholder management.

Responsibilities

• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the SOW into daily execution; maintain post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct performance huddles.
• Enforce policies and standards; recognize strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Lead incident response and reporting; coordinate investigations as needed.

Skills

Client relationships

People leadership

Scheduling & staffing

Stakeholder management

Incident management

Education

High school diploma or GED

Tools

WinTeam

MS Office

Job description

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you're not just joining a security company. You're joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Account Manager – Security Operations (24/7 Client Site)

Location: Downtown Seattle, WA

Schedule: Monday-Friday, 8:00 AM-5:00 PM with after-hours, weekend, and emergency availability as required

Compensation: $90,000 annually

Job Overview

The AccountManagerownsclient satisfaction, contract delivery, and team performance for assigned accounts. You'lllead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality,andattrition). This role blendspeopleleadership, client relationship management, and disciplined operations.

Responsibilities and Duties

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution;maintaincurrent post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and rewardstrong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk
• Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner withthe GM/HR on investigations, accommodations, anddocumentationbest practices.

Qualifications

• 3-5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systemssuch asWinteamand MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.
• Client Focused Ownership & Follow-Through Situational Leadership
• Operational Discipline Risk & Compliance Mindset Financial Acumen
• Ability to walk/stand for extended periods during site tours/inspections; occasionallifting upto 25 lbs.
• Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.

Education & Licensing

• High school diploma or GEDrequired;
• Must hold/obtain andmaintainany required state/local security licenses and permits for assigned sites.
• Valid driver's license and acceptable driving record (if role requires driving between sites).

#WER123

Washington PSGC

EEO Statement:

Proseguris an equal opportunity employer and values diversity and inclusive.

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan