Account Manager/Sales - Burlington WA

WCP Solutions; Burlington (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

401(k) with match

Tuition reimbursement

Advancement opportunities

Employee referral program

Job summary

WCP Solutions is a third-generation, privately owned wholesale distributor serving janitorial, paper, packaging, and related industries. We seek a relationship-focused Account Manager to grow a territory by winning new business, expanding existing accounts, and aligning with internal teams to drive profitability.

The role emphasizes developing sales plans, maintaining customer partnerships, and ensuring excellent service across all touchpoints in the territory.

Qualifications

• Three or more years of sales experience preferred.
• Experience with CRM software is preferred.
• Strong Windows and MS Office proficiency.

Responsibilities

• Close new and repeat profitable sales in line with territory plans.
• Develop annual, quarterly, and weekly territory plans for growth.
• Research and introduce products to meet customer needs and update quotes.
• Respond promptly to customer questions, pricing concerns, and orders.
• Build strong relationships with customers and suppliers.
• Use CRM to document interactions and track opportunities.
• Review accounts and advise on credit levels.
• Collaborate with Merchandising, Inside Sales, and Operations.

Skills

Sales experience

CRM software

Customer service

Territory management

Education

Associate or Bachelor’s degree

Tools

CRM software

Microsoft Office

Job description

About WCP Solutions

WCP Solutions is a third generation , privately owned wholesale distributor of janitorial, paper, packaging, food service, and equipment solutions. Founded in 1930, we help customers obtain the products and services they need to run their businesses effectively. Our sales professionals are supported by management, operations, inside sales teams, and the suppliers we represent.

About WCP Solutions

WCP Solutions is a third generation , privately owned wholesale distributor of janitorial, paper, packaging, food service, and equipment solutions. Founded in 1930, we help customers obtain the products and services they need to run their businesses effectively. Our sales professionals are supported by management, operations, inside sales teams, and the suppliers we represent.

We are looking for a relationship-focused sales professional who is motivated by profitable growth, responsive customer service, and long-term partnerships.

Position Summary

The Account Manager develops and grows a territory by earning new business, expanding existing accounts, and helping customers find products and service solutions. This role plans sales activity, builds strong customer and supplier relationships, and works closely with internal teams to support division goals and profitability.

Essential Responsibilities

• Close new and repeat profitable sales in support of company and division objectives and territory trading-margin plans.
• Develop and carry out annual, quarterly, weekly, and daily territory plans focused on customer-share growth, market-share expansion, and margin improvement.
• Research and introduce products that meet customer needs; prepare and update quotes; make recommendations; and help maintain appropriate inventory levels.
• Respond promptly and professionally to customer questions, pricing concerns, credit matters, and order issues.
• Build and strengthen key relationships through regular, purposeful contact with customers and suppliers.
• Use the company's customer relationship management system to document customer interactions, manage sales activities, track opportunities and follow-up commitments, and maintain accurate account information.
• Review accounts and make recommendations regarding appropriate credit levels.
• Partner effectively with Merchandising, Inside Sales, and Operations to support customer service and division profitability.

Qualifications

• Associate or bachelor’s degree in a closely related field, or an equivalent combination of education and relevant experience.
• Three or more years of sales experience preferred, including inside or outside sales.
• Experience using customer relationship management (CRM) software is preferred .
• Proficiency with Microsoft Windows and current Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Valid driver’s license and access to a reliable vehicle.

Knowledge, Skills, And Abilities

• Working knowledge of the market and industry.
• Strong customer service orientation and the ability to remain effective under pressure.
• Clear verbal and written communication skills, with the ability to communicate effectively across the organization.
• Strong planning, organization, follow-through, and attention to detail.
• Confidence delivering presentations and discussing solutions with customers.
• Approachable, flexible, and adaptable to change.
• Ability to work independently while collaborating effectively with internal teams and supplier partners.

Working Conditions and Physical Requirements

• Work is performed at customer locations and in a professional office environment.
• The role involves frequent email and telephone contact with customers and extensive driving throughout the assigned territory.
• Ability to lift up to 20 pounds on a regular basis.

Benefits

• Paid time off, paid holidays, and paid sick time.
• Parental leave.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match .
• Tuition reimbursement.
• Opportunities for advancement.
• Employee referral program.

Join WCP Solutions and help us build lasting customer relationships while supporting continued growth and success.