Account Manager - SaaS

BS&A; Lansing (MI); Remote; USD 65,000 - 95,000; Full time

Job summary

BS&A Software is seeking an Account Manager to deepen client relationships and support the adoption of their cloud-based services. The ideal candidate will have a strong background in municipal operations and exceptional communication skills, ensuring client satisfaction and retention in a collaborative environment.

Benefits

Competitive salary, commission, and bonus structure

Comprehensive benefits package, including health insurance and 401K

Generous PTO policy

Continuous learning and development opportunities

Supportive and collaborative working environment

Qualifications

• 5+ years in a customer-facing role, ideally in account management or customer success.
• Strong understanding of cloud-based software solutions in a municipal context.
• Excellent verbal and written communication skills.

Responsibilities

• Foster and maintain strong client relationships.
• Guide clients through transitions to cloud-based solutions.
• Collaborate with teams to optimize client service.

Skills

Client Relationship Management

Communication Skills

Cloud-Based Software Understanding

Collaboration

Proactive Client Service

Tools

Salesforce

Job description

Account Manager - Remote

Who Are We Looking For?

BS&A Software, a leader in municipal software solutions, is seeking an Account Manager. Our ideal candidate understands the nuances of local government operations and is passionate about providing exceptional service to our existing customer base. With our company's dedication to evolving and user-centric software, we require a professional adept in maintaining and deepening client relationships, ensuring successful adoption of our latest Cloud-Based offerings.

Position: Account Manager - Remote

What You'll Do:

• Foster enduring relationships with our current clients, ensuring their needs are met and exceeded.
• Guide customers through the migration process from license and maintenance agreements to our new cloud-based software solutions.
• Ensure customers are deriving value from payment processing functionality in collaboration with payment processing partners
• Collaborate with internal teams to ensure seamless client transitions and to provide feedback on client needs and experiences
• Develop tailored strategies to enhance client satisfaction and retention
• Educate and support clients on the full capabilities of our cloud solutions, enhancing their experience and optimizing their operations
• Maintain accurate and up-to-date client records, using CRM tools like Salesforce to track progress and identify opportunities for additional support
• Participate in client meetings, webinars, and workshops to stay connected and address any client concerns or questions
• Regularly update clients on new features and enhancements to our software, ensuring they leverage the full potential of our solutions
• Ability to manage stress and anxiety levels in complex and fast paced environments

What You'll Need:

• 5+ years of experience (ideally) in customer facing role, preferably account management or customer success in the software or governmental sector.
• Proven track record of maintaining and growing client relationships
• Strong understanding of cloud-based software solutions and their implementation in a municipal context
• Excellent communication skills, both verbal and written, with the ability to engage effectively with various stakeholders
• A proactive and empathetic approach to client service
• Ability to work collaboratively with cross-functional teams
• Willingness to travel occasionally (20% of the time) for client meetings and presentations

Why BS&A Software?

• Competitive salary, commission, and bonus structure
• Comprehensive benefits package, including health insurance and 401K
• Generous PTO policy
• A culture that values diversity, inclusion, and balance
• Continuous learning and development opportunities
• A supportive and collaborative working environment with opportunities for career growth

How to Apply

If you’re a customer-obsessed professional ready to make a significant impact, we invite you to apply! BS&A Software is proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace.