Customer Success Manager

Path Robotics; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free lunch

Flexible PTO

Medical/Dental/Vision coverage

Parental leave (6 weeks)

401(k) retirement plan

Referral bonuses

Job summary

Path Robotics is seeking an experienced Customer Success Manager to support manufacturing customers, ensuring seamless implementation and setting the stage for account growth. You will be the voice of the customer, aligning cross‑functional teams to maximize value from Path’s robotic systems.

You’ll manage relationships across North America, coordinate with deployments, and drive ongoing success while traveling up to 30% to customer sites.

Qualifications

• Experience with manufacturing processes and production planning.
• Lean Six Sigma or similar process-improvement expertise.
• Ability to negotiate with executives and key stakeholders.
• Proven track record in managing customer relationships and driving success.
• Able to collaborate across product, engineering, and sales teams.
• Excellent communication skills for both technical and non-technical audiences.
• Willingness to travel up to 30% to customer sites to understand operations.

Responsibilities

• Serve as the primary point of contact for multiple customers across North America.
• Own the customer relationship post-signature through ongoing support and cross‑functional coordination.
• Act as the voice of the customer to inform product, engineering, and sales.
• Coordinate customer touchpoints to align production planning with robotic capabilities.
• Own customer utilization and long‑term success across assigned accounts.

Skills

Manufacturing processes

Lean Six Sigma

Executive-level negotiation

Customer relationship management

Cross-functional collaboration

Strong communication skills

Travel up to 30%

Job description

At Path Robotics, we’re building the future of embodied intelligence. Our AI‑driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field‑ready AI that is risk‑aware, reliable, and continuously improving through real‑world use.

Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path’s products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross‑functional alignment, ensuring customers are receiving the most value possible from our products.

What You’ll Do

• Serve as the primary point of contact for multiple customers across North America
• Own the customer relationship post‑signature through ongoing support, including close cross‑functional coordination with our internal deployments team
• Act as the voice of the customer internally across product, engineering, and sales
• Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems
• Own customer utilization and long‑term success of our robotic systems across all assigned accounts

Who You Are

• Experience working with manufacturing processes and production planning
• Experience with process improvement and root cause analysis, e.g., Lean Six Sigma
• Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations
• Comfortable communicating technical concepts to non‑technical audiences
• Capability to negotiate with internal and external stakeholders at the executive level
• Customer‑obsessed and deeply invested in delivering measurable value through products and services
• Excited by the opportunity to grow a book of business using modern monetization and expansion strategies
• Detail‑oriented and able to operate effectively in a fast‑paced, evolving environment
• Motivated by the opportunity to make an immediate impact at a venture‑backed startup
• Passionate, collaborative, and energized by working closely with cross‑functional teams

Why You’ll Love Working Here

• Daily free lunch
• Flexible PTO
• Comprehensive medical, dental, and vision coverage
• Six weeks fully paid parental leave, plus an additional 6‑8 weeks for birthing parents (12‑14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you require a reasonable accommodation to participate in the application process or any part of the hiring process, please contact [e-mail]. We are committed to providing equal access and will work with qualified individuals to ensure a fair and accessible hiring experience. We will respond to your request within 48 hours.