Account Manager (Relationships)

Ninja Van; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to foster strong relationships with clients and ensure their operational needs are met. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service. The ideal candidate will thrive in a fast-paced environment, leveraging data-driven insights to enhance operational efficiency and client satisfaction. Join a forward-thinking company that is revolutionizing logistics with innovative technology and a customer-centric approach. If you are passionate about logistics and client management, this opportunity is perfect for you.

Qualifications

• Strong background in customer relationship management and operational processes.
• Experience in data analysis and project management is essential.

Responsibilities

• Manage customer account needs and ensure seamless operations.
• Maintain positive client relations and respond to their needs promptly.
• Monitor shipment processes from pick up to delivery.

Skills

Customer Relationship Management

Data Analysis

Project Management

Operational KPIs Monitoring

Communication Skills

Education

Bachelor's Degree

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

About the Job

The Account Manager’s responsibility is to maintain a positive relationship with Ninja Van's international and local PH clients and cater not only to their day-to-day operational needs, but also be a quick-response team that handles situations and escalations as they arise. This role is both a vanguard and a firefighter - the Account Manager will be the focal person for the client and reach out to people within Ninja Van PH networks, being in the best position to assist them.

Main Duties

• Overall management of customer account needs, e.g., shipment handling requests, shipment status, booking and pick up, concerns and issues.
• Familiarise with the daily needs of the customer’s account/shipper, understand the customer's business framework and requirements, and align it with Ninja Van's PH resources and services.
• Ensure that processes are followed while looking into improving these processes not just for corporate accounts but for Ninja Van as a whole.
• Responsible for hitting operational KPIs through shipment monitoring from inbound, pick up until delivery, data analysis, and project management.
• Maintain good and positive relations with clients and ensure their stickiness to the company’s service by being consistently responsive to all communication channels.
• Ensure familiarity with all legs of operations and that the process flow of the clients’ parcels is moving seamlessly and well monitored.