Account Manager, Publisher Success - (Remote - US)

Lensa; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading advertising management company is seeking an experienced Account Manager for its Publisher Success team. This remote role focuses on delivering exceptional client services, optimizing account performance, and driving long-term client relationships. If you possess a strong analytical mindset and excellent communication skills, your expertise will help advocate for publisher needs, ensuring success and satisfaction.

Benefits

Comprehensive benefits including Health, Dental, and Vision

Generous paid time off

Wellness and Home Office Perks

Up to 12 weeks of paid Parental Leave

Inclusive Family Forming Benefits

Travel opportunities for team events

Qualifications

• 2+ years of experience in Customer Success or related field.
• Experience in a publisher-facing role.
• Initiative and drive to assist clients effectively.

Responsibilities

• Manage a portfolio of publishers, focusing on retention and growth.
• Analyze performance results and provide tailored recommendations.
• Deliver business reviews and maintain personalized communication.

Skills

Communication

Analytical skills

Client relationship management

Critical thinking

Time management

Tools

Google Suite

Slack

CRM (Hubspot, Salesforce)

Job description

Mediavine is seeking an experienced Account Manager to join our Publisher Success team.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission & Culture

We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let’s talk!

Position Title & Overview:

The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers. You will build strong relationships, provide proactive solutions, and identify opportunities for growth.

As an Account Manager, you will advocate for publisher needs, provide data-driven insights, and work closely with internal teams to ensure seamless support. This position requires excellent communication, analytical skills, and a “publisher-first” mentality.

Manage an established portfolio of publishers, focusing on retention and growth

Take on new accounts, build rapport, and foster trust and long-term partnerships

Proactively assess potential risks of churn and implement solutions to ensure ongoing success

Advocate for publisher needs, addressing feature and data requests, reporting, and tools

Use cohort data, trend analysis, and projections to provide tailored recommendations

Deliver periodic business reviews and performance reports

Maintain consistent and personalized communication with each publisher

Monitor client social accounts to celebrate publisher successes and milestones

Collaborate with Support Specialists and Engineers to resolve day-to-day issues

Surface trends across accounts, ensuring key information is shared and escalated when necessary

Maintain expert-level knowledge of Mediavine’s products and services to suggest relevant features

Track and analyze performance results to identify opportunities for improvement

Perform other duties as assigned

Availability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)

Requirements

Location:

• Applicants must be based in the United States

You Have:

2+ years of experience in Customer Success or a related field

Mediavine experience preferred

Experience working remotely in a distributed team environment

Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships

Strong proficiency with Google Suite

Experience with communication platforms like Slack

Experience working with a CRM such as Hubspot, Salesforce, etc

Initiative and a drive to go above and beyond for each publisher

Strong critical thinking and analytical skills to tailor recommendations effectively

Excellent time management and organizational skills, capable of handling multiple tasks

Exceptional written and verbal communication skills

A positive attitude, strong work ethic, and a commitment to teamwork

The ability to present data persuasively and make informed recommendations

Availability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)

100% remote

Comprehensive benefits including Health, Dental, Vision and 401k match

Generous paid time off

Wellness and Home Office Perks

Up to 12 weeks of paid Parental Leave

Inclusive Family Forming Benefits

Travel opportunities for teams, our annual All Hands retreat as well as industry event

Mediavine provides equal employment opportunities to applicants and employees. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.

At Mediavine, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $70,000 - $100,000 USD/yr.

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