Account Manager, Publisher Success - (Remote - US)

Mediavine; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a driven Account Manager to enhance client relationships and publisher success. In this dynamic role, you will leverage your customer success expertise to optimize account performance and drive revenue growth for a diverse portfolio of publishers. Your analytical skills will empower you to provide tailored recommendations and insights, ensuring long-term client satisfaction. Join a vibrant team that values inclusivity and creativity, and make a significant impact in a fast-paced, remote work environment. If you thrive on building strong partnerships and advocating for client needs, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in Customer Success or related field.
• Strong proficiency with Google Suite and CRM platforms.

Responsibilities

• Manage a portfolio of publishers, focusing on retention and growth.
• Provide data-driven insights and proactive solutions for publishers.

Skills

Customer Success Management

Communication Skills

Analytical Skills

Time Management

Relationship Building

Critical Thinking

Problem Solving

Tools

Google Suite

Slack

Hubspot

Salesforce

Job description

Account Manager, Publisher Success - (Remote - US)

Mediavine is seeking an experienced Account Manager to join our Publisher Success team.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission & Culture

We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let's talk!

Position Title & Overview:

The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers. You will build strong relationships, provide proactive solutions, and identify opportunities for growth.

As an Account Manager, you will advocate for publisher needs, provide data-driven insights, and work closely with internal teams to ensure seamless support. This position requires excellent communication, analytical skills, and a "publisher-first" mentality.

• Manage an established portfolio of publishers, focusing on retention and growth
• Take on new accounts, build rapport, and foster trust and long-term partnerships
• Proactively assess potential risks of churn and implement solutions to ensure ongoing success
• Advocate for publisher needs, addressing feature and data requests, reporting, and tools
• Use cohort data, trend analysis, and projections to provide tailored recommendations
• Deliver periodic business reviews and performance reports
• Maintain consistent and personalized communication with each publisher
• Monitor client social accounts to celebrate publisher successes and milestones
• Collaborate with Support Specialists and Engineers to resolve day-to-day issues
• Surface trends across accounts, ensuring key information is shared and escalated when necessary
• Maintain expert-level knowledge of Mediavine's products and services to suggest relevant features
• Track and analyze performance results to identify opportunities for improvement
• Perform other duties as assigned
• Availability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)

Requirements

Location:

• Applicants must be based in the United States

You Have:

• 2+ years of experience in Customer Success or a related field
• Mediavine experience preferred
• Experience working remotely in a distributed team environment
• Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
• Strong proficiency with Google Suite
• Experience with communication platforms like Slack
• Experience working with a CRM such as Hubspot, Salesforce, etc
• Initiative and a drive to go above and beyond for each publisher
• Strong critical thinking and analytical skills to tailor recommendations effectively
• Excellent time management and organizational skills, capable of handling multiple tasks
• Exceptional written and verbal communication skills
• A positive attitude, strong work ethic, and a commitment to teamwork
• The ability to present data persuasively and make informed recommendations
• Availability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)

Mediavine provides equal employment opportunities to applicants and employees. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.

At Mediavine, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $70,000 - $100,000 USD/yr.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Technology, Information and Internet