Account Manager Operations · Full-time

TailorMed; United States; Remote; USD 60,000 - 110,000; Full time

Job summary

An innovative company is seeking a dynamic Account Manager to drive growth in the healthcare sector. This role involves identifying opportunities within existing accounts, building strong relationships with key stakeholders, and collaborating with cross-functional teams to ensure customer success. You will leverage your expertise to expand product usage and revenue while navigating the complexities of the healthcare landscape. If you are passionate about making a meaningful impact in healthcare and possess a data-driven mindset, this is the perfect opportunity for you to thrive in a supportive and forward-thinking environment.

Benefits

Competitive salary + equity

Premium medical, dental, and vision insurance

401(k) plan with 4% employer match

Paid holidays, vacation, and sick leave

Six weeks of paid parental leave

Company-paid life insurance

New MacBook and necessary equipment

Qualifications

• 5+ years in account management or sales within healthcare.
• Proven track record of expanding revenue in enterprise accounts.

Responsibilities

• Identify and execute growth strategies within assigned accounts.
• Build relationships with key stakeholders to understand their needs.
• Analyze customer data to drive product adoption and revenue growth.

Skills

Account Management

Sales

Relationship Building

Data Analysis

Negotiation

Communication

Education

Bachelor's Degree

Job description

Join Us at TailorMed – Transforming Healthcare Affordability

At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey - from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.

Our enterprise solution streamlines the full lifecycle of patient support programs, reducing the cost of care and driving better outcomes. With the nation's largest Affordability Network - deployed across 800+ hospitals, 1,300 clinics, and 650 pharmacies - we’re reshaping healthcare with innovative automation and industry-leading partnerships.

If you’re passionate about making healthcare more accessible and impactful, we’d love to have you on our team. Join us and help redefine what’s possible. Learn more at tailormed.co.

About the Role:

We’re seeking a dynamic and results-driven Account Manager to join our growing team. In this role, you’ll focus on identifying and capturing whitespace opportunities within our existing accounts in the Providers vertical, driving executive relationships and revenue growth while collaborating closely with our Customer Success team to ensure adoption and retention.

Responsibilities

• Proactively identify, develop, and execute growth strategies to expand product usage and services within assigned accounts.
• Leverage account insights to uncover new opportunities for revenue growth, focusing on unmet customer needs and aligning them with our solutions.
• Partner closely with Customer Success Managers to align on account plans, ensuring seamless coordination between adoption, retention, and expansion efforts.
• Build and maintain strong relationships with key stakeholders, including C-level executives, to gain a deep understanding of their goals and objectives.
• Maintain a robust pipeline of expansion opportunities, using data-driven approaches to prioritize efforts and achieve growth targets.
• Analyze customer usage data and market trends to identify opportunities for additional product adoption and value realization.
• Lead the process of upselling and cross-selling, including product demos, managing pricing discussions, and negotiating contracts that align with the customer’s goals and our business objectives.
• Serve as a trusted advisor by staying informed about industry trends, best practices, and emerging challenges in the digital healthcare space.

Requirements

• 5+ years of experience in account management, sales, or revenue growth roles, within healthcare or digital health.
• Demonstrated success in expanding revenue within existing enterprise accounts, particularly in complex, provider-focused environments.
• Strong understanding of the healthcare provider landscape, including operational workflows, financial challenges, and decision-making processes.
• Exceptional relationship-building and communication skills, with the ability to influence and inspire at all organizational levels.
• Proven ability to collaborate cross-functionally, particularly with Customer Success, Sales and Product teams.
• Data-driven mindset with experience leveraging analytics to guide decision-making.
• Highly organized and self-motivated, with a focus on achieving measurable results.
• Experience negotiating contracts and pricing discussions with a strategic lens.
• Ability to travel approximately 20-30% of the time.

What We Offer

• Competitive salary + equity.
• Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work.
• 401(k) plan with a 4% employer match.
• Paid holidays, vacation, and sick leave.
• Six weeks of paid parental leave.
• Company-paid life insurance.
• New MacBook, plus all of the equipment and technology you’ll need to be successful in your role.

TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.

At this time, TailorMed is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.