Account Manager, Mirakl Connect - Boston

Mirakl; Boston (MA); On-site; USD 94,000 - 119,000; Full time

Benefits offered by this job

Health & Wellness

Commuter Benefits

Hybrid work policy

Weekly lunches

Boston HQ amenities

Time Off 25 days

Job summary

Mirakl in Boston is seeking an Account Manager for Mirakl Connect. You will own US portfolio revenue, renewals, and expansions, while building strong client relationships and delivering strategic advice.

Join a US sales team supported by a global organization; work onsite four days a week and drive multi-channel growth through Mirakl Connect, with emphasis on performance, impact, and customer success.

Qualifications

• 3+ years of experience in account management, customer success, or commercial roles within SaaS, e-commerce, or marketplace environments
• Proven track record of owning renewal and expansion targets with consistent quota attainment
• Hands-on experience with marketplace or channel management platforms (e.g., Mirakl, Rithum/ChannelAdvisor, Amazon, Walmart Marketplace) is a strong plus

Responsibilities

• Own recurring revenue targets for your US portfolio — securing timely renewals, forecasting accurately, and managing churn risks proactively with mitigation plans
• Identify and convert upsell and cross-sell opportunities, building clear business cases and driving deals to signature with confident negotiation
• Grow GMV through channel and market activation, catalog improvements, and package tier upgrades
• Serve as the primary strategic advisor for your assigned clients, tracking health metrics and delivering tailored recommendations on assortment, pricing, and promotions
• Deliver performance insights and benchmarking to help clients understand their results and take action on growth opportunities
• Troubleshoot operational issues in close collaboration with Support to maximize platform availability and client satisfaction
• Partner with Sales, Product, RevOps, and marketplace/retailer teams on lifecycle campaigns, promotional initiatives, and strategic account planning
• Capture recurring customer feedback and channel it internally to influence the product roadmap and improve client experience
• Maintain accurate CRM documentation — renewal notes, upsell pipeline, and activity logs — to ensure full visibility across the business

Skills

Commercial acumen with strong deal

Value-based storytelling

Negotiation skills

Data fluency

Relationship management

Organization & time management

Cross-functional collaboration

Tools

Salesforce

Microsoft Office Suite

Google Suite

Slack

Trello

Zendesk

Jira

Job description

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

Account Manager | Mirakl Connect, Boston

This role requires candidates to be onsite in our Boston, MA office 4 days a week.

The Team You'll Join

You’ll be part of our US Account Management sales team led by Whitney Mayfield. The team consists of 1 Account Manager operating within a global sales team of 15 people, covering the US market for Mirakl Connect. Together, you’ll be connecting the best brands and sellers directly to the most powerful marketplace platforms helping them reach new audiences, accelerate multi-channel growth, and reduce the complexity of scaling operations.

Your Impact

Revenue Ownership, Retention & Expansion

• Own recurring revenue targets for your US portfolio — securing timely renewals, forecasting accurately, and managing churn risks proactively with mitigation plans
• Identify and convert upsell and cross-sell opportunities, building clear business cases and driving deals to signature with confident negotiation
• Grow GMV through channel and market activation, catalog improvements, and package tier upgrades

Adoption & Performance Optimization

• Serve as the primary strategic advisor for your assigned clients, tracking health metrics and delivering tailored recommendations on assortment, pricing, and promotions
• Deliver performance insights and benchmarking to help clients understand their results and take action on growth opportunities
• Troubleshoot operational issues in close collaboration with Support to maximize platform availability and client satisfaction

Cross-Functional Collaboration & Lifecycle Execution

• Partner with Sales, Product, RevOps, and marketplace/retailer teams on lifecycle campaigns, promotional initiatives, and strategic account planning
• Capture recurring customer feedback and channel it internally to influence the product roadmap and improve client experience
• Maintain accurate CRM documentation — renewal notes, upsell pipeline, and activity logs — to ensure full visibility across the business

What You’ll Bring to the Role

Experience

• 3+ years of experience in account management, customer success, or commercial roles within SaaS, e-commerce, or marketplace environments
• Proven track record of owning renewal and expansion targets with consistent quota attainment
• Hands‑on experience with marketplace or channel management platforms (e.g., Mirakl, Rithum/ChannelAdvisor, Amazon, Walmart Marketplace) is a strong plus

Skills

• Commercial acumen with strong deal execution, value‑based storytelling, and confident negotiation skills
• Data fluency — able to interpret marketplace performance metrics and turn them into clear, actionable client recommendations
• Strong relationship management and communication skills, with the ability to engage and influence across multiple stakeholder levels
• Highly organized, capable of managing a large portfolio of accounts in a fast‑paced, client‑facing environment
• Collaborative by nature, with a structured approach to cross‑functional problem‑solving

Tools Used

• Salesforce
• Microsoft Office Suite
• Google Suite
• Slack
• Trello
• Zendesk
• Jira

Languages

• Fluent English (C2 level required)

Perks & Benefits

• Health & Wellness
  • Comprehensive Health, Dental & Vision Insurance from day one
  • Life insurance and disability coverage included
  • ClassPass membership — 10 monthly credits courtesy of Mirakl, plus discounted access to 40,000+ gyms & wellness
• Commuter Benefits
  • Commuter benefit options for office‑based employees, with a focus on sustainable transport
• Work-Life & Environment
  • Hybrid work policy : 1 remote day per week
  • Weekly Tuesday lunches in the Boston office
  • Boston HQ at 100 Summer St. with free barista (8am–2:30pm), free gym access, collaboration spaces, private call booths & weekly yoga
• Time Off
  • 25 days paid vacation per year (up to 80 hours rollover)
• Family
  • 16 weeks fully paid parental leave for birthing parents; 8 weeks for non‑birthing parents

Our Hiring Process

• Introductory Call — A conversation with the recruiter to learn about your background and motivations, and to answer your questions about Mirakl, the team, and the role
• Business Interview — Meet the hiring manager to discuss your experience, problem‑solving approach, and impact
• Values Interviews — Meet with team members from different functions to explore your alignment with our core values and ways of working
• Final Decision & Offer — We consolidate feedback quickly and aim to share decisions without delay. If successful, we’ll walk you through the offer details, benefits, and next steps

Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role. OTE reflects total target compensation, reflective of base salary and variable compensation (e.g., commission or bonus). Your starting compensation within this range will be based on your relevant skills, experience, and education, with any future adjustments informed by role scope, performance, and internal pay equity. In addition, Mirakl offers a wide range of competitive benefits including health, dental, 401(k) match plan, commuter, and PTO. Find out more about our benefits here.

OTE Pay Range: $93,750 USD - $118,750 USD

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.