Account Manager
Mirakl
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Benefits offered by this job
Job summary
Mirakl Connect in Boston is seeking an Account Manager to own a US portfolio within a fast-growing SaaS marketplace ecosystem. You’ll drive renewals, expand revenue, and partner with cross-functional teams to deliver value to top brands and sellers.
This role blends strategic advisory with hands-on execution, requiring data-informed decisions on pricing, promotions, and catalog enhancements. A hybrid work model in Boston supports collaboration and growth.
Qualifications
- 3+ years of experience in account management, customer success, or commercial roles within SaaS, e-commerce, or marketplace environments.
- Prove track record of owning renewal and expansion targets with consistent quota attainment
- Hands-on experience with marketplace or channel management platforms (e.g., Mirakl, Rithum/ChannelAdvisor, Amazon, Walmart Marketplace) is a strong plus
Responsibilities
- Own recurring revenue targets for your US portfolio — securing timely renewals, forecasting accurately, and managing churn risks proactively with mitigation plans.
- Identify and convert upsell and cross-sell opportunities, building clear business cases and driving deals to signature with confident negotiation.
- Grow GMV through channel and market activation, catalog improvements, and package tier upgrades.
- Serve as the primary strategic advisor for your assigned clients, tracking health metrics and delivering tailored recommendations on assortment, pricing, and promotions.
- Troubleshoot operational issues in close collaboration with Support to maximize platform availability and client satisfaction.
- Maintain accurate CRM documentation — renewal notes, upsell pipeline, and activity logs — to ensure full visibility across the business.
Skills
Tools
Job description
Account Manager | Mirakl Connect, Boston
You’ll be part of our US Account Management sales team led by Whitney Mayfield. The team consists of 1 Account Manager operating within a global sales team of 15 people, covering the US market for Mirakl Connect. You’ll connect the best brands and sellers directly to the most powerful marketplace platforms helping them reach new audiences, accelerate multi-channel growth, and reduce the complexity of scaling operations.
Own recurring revenue targets for your US portfolio — securing timely renewals, forecasting accurately, and managing churn risks proactively with mitigation plans. Identify and convert upsell and cross-sell opportunities, building clear business cases and driving deals to signature with confident negotiation. Grow GMV through channel and market activation, catalog improvements, and package tier upgrades.
Serve as the primary strategic advisor for your assigned clients, tracking health metrics and delivering tailored recommendations on assortment, pricing, and promotions. Deliver performance insights and benchmarking to help clients understand their results and take action on growth opportunities. Troubleshoot operational issues in close collaboration with Support to maximize platform availability and client satisfaction.
Partner with Sales, Product, RevOps, and marketplace/retailer teams on lifecycle campaigns, promotional initiatives, and strategic account planning. Capture recurring customer feedback and channel it internally to influence the product roadmap and improve client experience. Maintain accurate CRM documentation — renewal notes, upsell pipeline, and activity logs — to ensure full visibility across the business.
- 3+ years of experience in account management, customer success, or commercial roles within SaaS, e-commerce, or marketplace environments
- Prove track record of owning renewal and expansion targets with consistent quota attainment
- Hands‑on experience with marketplace or channel management platforms (e.g., Mirakl, Rithum/ChannelAdvisor, Amazon, Walmart Marketplace) is a strong plus
- Commercial acumen with strong deal execution, value‑based storytelling, and confident negotiation skills
- Data fluency — able to interpret marketplace performance metrics and turn them into clear, actionable client recommendations
- Strong relationship management and communication skills, with the ability to engage and influence across multiple stakeholder levels
- Highly organized, capable of managing a large portfolio of accounts in a fast‑paced, client‑facing environment
- Collaborative by nature, with a structured approach to cross‑functional problem‑solving
- Salesforce
- Microsoft Office Suite
- Google Suite
- Slack
- Trello
- Zendesk
- Jira
- Fluent English (C2 level required)
- Comprehensive Health, Dental & Vision Insurance from day one
- Life insurance and disability coverage included
- ClassPass membership — 10 monthly credits courtesy of Mirakl, plus discounted access to 40,000+ gyms & wellness
- Commuter benefit options for office‑based employees, with a focus on sustainable transport
1 remote day per week Weekly Tuesday lunches in the Boston office Boston HQ at 100 Summer St. with free barista (8am–2:30pm), free gym access, collaboration spaces, private call booths & weekly yoga
25 days paid vacation per year (up to 80 hours rollover)
16 weeks fully paid parental leave for birthing parents; 8 weeks for non-birthing parents
93,750 — 118,750 USD.
We welcome collaborators with their diverse perspectives and experiences to power us forward.
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