Account Manager, Mid-Market

Navan

New York (NY)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

A leading SaaS company is seeking an Account Manager for the Mid-Market segment in New York. The ideal candidate will drive client success by fostering strong relationships, managing T&E programs, and exceeding revenue goals. This full-time role demands a strategic thinker with 3+ years of experience in account management or sales. Competitive compensation and growth opportunities are available in a dynamic culture.

Qualifications

3+ years of experience in Account Management or related role.
Demonstrable track record of high performance and success.
Ability to think strategically and solve problems.

Responsibilities

Manage all post-sales activity for Mid-Market customers.
Develop trusted advisor relationships with clients.
Drive usage of the Navan platform for T&E programs.

Skills

Account Management

Sales

Communication skills

Data-driven mindset

Education

Bachelor’s degree or equivalent work experience

Job description

Account Manager, Mid-Market

Company: Navan

As a Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, manage their entire T&E program through Navan. You’ll also own renewing your accounts, cross‑selling adjacent products, and partnering with Sales, Product, Finance, Support, and Operations teams up to our C‑Suite to ensure we delight clients, exceed goals, and drive revenue for Navan.

Make no mistake – this is an extremely fast‑paced, dynamic culture where change is constant. We’re passionate about what we do and believe we can do anything. Buckle up – it’s going to be a lot of fun.

What You’ll Do

Manage all post‑sales activity for Mid‑Market customers through strong relationship‑building, product knowledge, planning, and execution.
Develop trusted advisor relationships with clients (program administrators up to the C‑suite) to ensure program goals are aligned and clients unlock maximum value from partnering with Navan to manage their T&E programs.
Drive usage of the Navan platform by ensuring clients manage 100% of their T&E programs through Navan.
Meet or exceed revenue goals.
Identify and execute opportunities for account expansion – new departments, teams, geographies, products, use cases.
Broaden relationships within accounts – ensuring multiple champions across teams and levels of client organizations.
Collaborate cross‑functionally with team members to uncover and deliver against client needs.
Deeply understand Navan’s product offerings and competitive positioning.
Travel to customer sites as appropriate.
Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle.
Own client renewals, upsells, and cross‑sells of adjacent products.

What We’re Looking For

3+ years of experience in Account Management, Sales, or related customer‑facing role within a rapidly growing SaaS company.
Demonstrable track record of high performance and success.
Strong communication and presentation skills.
Ability to think strategically, problem‑solve, and effectively prioritize work and initiatives in a fast‑paced, rapidly changing environment.
Data‑driven mindset with attention to detail.
High energy, go‑getter with fresh ideas who takes the initiative to get things done.
Highly intelligent, passionate, driven, high EQ, coachable individuals excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
Bachelor’s degree preferred or equivalent work experience.

Seniority level