Account Manager, MI

Oticon, Inc; Grand Rapids (MI); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

TeleHealth options

401k with company match

Hearing aid discount program

Job summary

Oticon is seeking a motivated Account Manager for Michigan (Grand Rapids/Lansing). You will own the territory, lead sales strategy, and strengthen relationships with hearing care professionals. The role requires advancing product value, planning efficient routes, and collaborating internally to deliver exceptional customer experiences.

The position emphasizes achievement of KPIs, travel up to 80%, and a strong focus on revenue growth within a leading hearing healthcare group.

Qualifications

• Must have 3+ years in Medical Device Sales or Territory Management
• Au.D strongly preferred or a Bachelor's degree
• Experience in hearing healthcare is a plus

Responsibilities

• Meet KPI's and quotas related to customer visits and revenue.
• Champion the Oticon brand in interactions with customers.
• Create efficient routing and call strategies for maximum engagement.
• Collaborate cross-functionally to deliver best-in-class customer experience.
• Maintain CRM records of field activity and sales performance.
• Identify growth opportunities within current customers and new prospects.
• Analyze sales data to drive strategic decisions and optimize performance.
• Represent Oticon at regional/national events to promote the brand.

Job description

Overview

ACCOUNT MANAGER - Michigan (Grand Rapids/Lansing)

Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

Oticon is seeking a results‑driven and motivated Account Manager to join our team. As the owner of your territory, you will lead sales strategy, drive revenue growth, and strengthen relationships with hearing healthcare professionals. You will coordinate resources, identify opportunities, and ensure customers experience the full value of Oticon’s innovative and industry‑leading solutions.

Responsibilities

• Meeting established performance‑based KPI's and quotas related to customer visits, units sold, and revenue generated as defined by your Regional Sales Manager.
• Championing the Oticon brand and product portfolio by clearly demonstrating value and differentiation in each customer interaction.
• Create an efficient routing plan and targeted call strategy to maximize customer engagement and sales impact.
• Collaborate cross‑functionally within Oticon to provide a best‑in‑class Customer Experience.
• Maintain accurate and timely documentation of field activity and sales performance in the CRM system.
• Identify potential growth opportunity with current customers and prospect for new customers throughout assigned region.
• Review and analyze financial and sales data to assess business performance and drive strategic decision making.
• Represent Oticon at Regional and National meetings and seminars to promote Oticon brand and strengthen customer relationships.
• Effectively communicate product information (trainings, software, fittings) to customers to drive product adoption.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Au.D strongly Preferred (3+ years of clinical experience)
• OR
• Bachelor’s degree
• 3+ years’ experience in Medical Device Sales or Territory Management
• Hearing Healthcare experience preferred

What makes an Oticon Account Manager

• Curiosity: Innate understanding of the right questions to ask the right people at the right time. Gaining a true understanding of your customers and their goals is key to establishing and growing your relationships in your territory.
• Driven: A self‑starter who thrives in a goal‑driven environment and consistently pushes to exceed expectations. Oticon Account Managers take ownership of their territory, proactively identify opportunities, and maintain a strong sense of urgency.
• Team Players: Sales and Account Management can feel like a very independent role. At Oticon, you have excellent teammates across the organization who share common goals and work together to achieve them.
• Relationship Driven: Builds trust quickly and nurtures long‑term partnerships through genuine engagement, active listening, and a strong customer‑first mentality. Oticon Account Managers understand that sustainable growth comes from understanding each customer’s needs, anticipating challenges, and consistently delivering value.
• Comfortable with travel: Up to 80% of your time will be spent on the road, in front of customers, building relationships and driving sales.

Compensation and Benefits

The pay for this position is expected to be from $80,000 and upward + commission; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits.

• Paid time off and company holidays
• Medical, Dental, Vision
  • HSA/FSA options
• TeleHealth options
• 401k with company match
• Employee and family hearing aid discount program

The Company is an Equal Opportunity / Affidative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.