Account Manager, Mexico

Palmstreet; United States; On-site; USD 11,000 - 14,000; Full time

Job summary

United States Digital Space LLC is seeking a Category Account Manager contractor to drive seller success and category operations. The role focuses on US-based sellers but is based out of Mexico, with remote work options and a strong emphasis on data-driven growth and scalable programs.

You will support early-growth sellers, design repeatable growth frameworks, and coordinate cross-functional efforts to optimize on-platform performance and revenue growth.

Qualifications

• 3+ years in a high touch-point collaborative Account Manager or Category Manager role with proven success.
• Experience in early stage or high growth startup environments preferred.
• Marketplace experience is a plus.
• Professional-level English fluency with excellent written and verbal communication skills.
• Reliable tech setup: computer, smartphone, and high‑speed internet.

Responsibilities

• Support emerging sellers who show early promise by analyzing sales data metrics.
• Grow sellers with sizable off-platform businesses and transition them to on-platform success.
• Identify and nurture emerging and top-performing sellers with data-driven insights.
• Provide structured support (strategy sessions, targeted incentives) and guide seller growth.
• Develop a scalable growth framework and establish seller touchpoint cadences.

Skills

English fluency

Account Manager

Category Manager

Startup experience

Marketplace experience

Communication

Operations mindset

Detail orientation

Seller coaching

Customer-centric

Job description

About the company:

the company is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Started in 2020, we have grown into one of the largest live shopping platform in the US, featuring 1000+ daily live streams.

Backed by leading Silicon Valley investors, we're building the \"World's Online Main Street\" - bringing authentic personal connections and the excitement of discovering one-of-a-kind products to online commerce.

On top of our strong US community, we're expanding into Mexico and looking for ambitious, sales-driven talent to help build our local seller community.

The Opportunity:

the company is seeking a full-time (40 hours weekly) Category Account Manager contractor to elevate seller success and streamline category operations. This role is pivotal in managing our growing base of sellers, particularly those with strong businesses both on and off the company, and shaping the way we approach category growth and marketing.

This role primarily supports U.S.-based sellers, so professional-level English fluency with excellent written and verbal communication skills is required. This is an exciting opportunity to directly influence the growth by supporting sellers at scale and driving day-to-day operational excellence.

If you thrive in strategic execution, structure, and seller relationships; this may be the role for you! You'll play a hands-on role in growing revenue by ensuring promising sellers get the support they need to thrive on-platform- especially in their early weeks- while also helping to implement repeatable frameworks for scalable growth.

This role sits at the intersection of category operations and account management offering broad exposure, high ownership, and clear pathways to measurable outcomes. You'll see your work reflected in seller & category growth—and you'll be a critical part of making the plants category not just stable, but scalable.

The right candidate must be based in Mexico.

Responsibilities:

• Support emerging sellers who show early promise and identify emerging sellers with high growth potential by analyzing sales data metrics
• Grow sellers with sizable off-platform businesses, helping them transition to scalable success on the company
• Identify and nurture emerging and top-performing sellers by:
• Monitoring data to surface opportunity accounts
• Providing structured support (e.g., strategy sessions, targeted incentives).
• Guiding seller growth
• Develop a formulaic and scalable growth framework for these cohorts:
• Establish seller touchpoint cadences
• Identifying emerging sellers and proactively reaching out
• Test incentives and motivators for sellers to promote growth on our app
• Execute category operations with cross-functional teams
• Manage ad-hoc seller needs and internal coordination
• Monitor seller performance and pipeline health, escalating insights as needed

Qualifications:

• Professional-level English fluency, with excellent written, verbal, and listening communication skills3+ years in a high touch-point collaborative Account Manager or Category Manager role with a proven track record of success; preferably within a early stage or high growth startup, marketplace experience a plusReliable computer, smart phone and reliable high-speed internet connection.Service Mindset -You are a seller(customer)-obsessed and execution-focused operator with a passion to work with small businessesStrategic with a focus on operations - you possess the ability to build structure from ambiguity, and manage the daily realities of a fast-growing categoryDetail-oriented, highly organized, and proactive, with the ability to manage dozens of seller touch-points simultaneouslyStrong communicator - persuasive and approachable, capable of motivating sellers through friendly, thoughtful communication while building trust quicklyInnovative Creator - constantly generating new ideas to help sellers grow and to build better internal processes and programs

Your Location: Mexico

Compensation

the hourly compensation range for this role is $8-10/hr USDShifts will fall between 12PM-8PM ET Monday through Friday

Why Join Us?

Play a key role in launching and growing the company's community in Mexico.Join a fast-paced startup where ownership, initiative, and results are recognized.Work remotely while connecting with entrepreneurs, creators, and sellers across Mexico.Help shape the future of live shopping and social commerce in a new market.

Our Commitment to Diversity and Inclusion

the company is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone- especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.