Account Manager (Client Success Manager)

Spotlight Marketing and Branding

United States

Remote

USD 22,000 - 39,000

Full time

8 days ago

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Benefits offered by this job

100% remote role

Fridays end at noon

Unlimited PTO

Supportive, collaborative team culture

Growth into senior client success or2

Job summary

Spotlight Marketing + Branding is seeking a dedicated Client Success Manager / Account Manager for a remote role. You will own client relationships, guide onboarding, and ensure ongoing success while reducing churn and expanding accounts for US-based clients.

You will collaborate with our US team, maintain clear communication, and apply proven processes to deliver strategic marketing services. This is a 100% remote position.

Qualifications

Clear, articulate spoken English.
Excellent written English.
Strong attention to detail.
Prior client-facing and/or account management experience.
Client-oriented, solutions-focused mindset.
Strong problem-solving skills.
Solid understanding of digital marketing concepts and digital advertising.
Reliable computer and internet connection.

Responsibilities

Develop and maintain strong, long-term relationships with assigned clients.
Serve as a primary post-sale contact.
Proactively check in with clients on a regular cadence (weekly, biweekly, monthly).
Identify red flags early and address concerns with a retention focus.
Resolve conflicts calmly and professionally.
Ensure clients understand their service strategy and timelines.
Maintain timelines for internal teams to deliver client services.
Support onboarding, kickoff calls, training, launches, and early success monitoring.
Help ensure new services and upsells are introduced and adopted.
Provide friendly, accurate, and timely responses to client questions.
Monitor and respond to client inbox/helpdesk as needed.
Document all client interactions per SOPs and keep detailed notes.
Identify opportunities to expand services or improve results.
Support upsells, referrals, and reviews from satisfied clients.
Work with internal teams to recommend next-step solutions.
Coordinate and communicate with internal teams to keep projects on track.
Escalate issues appropriately and help troubleshoot solutions.
Celebrate wins and maintain momentum.
Create, manage, and distribute client satisfaction surveys.
Identify trends and areas for improvement.

Skills

Clear spoken English

Excellent written English

Attention to detail

Client-facing/account management

Client-oriented mindset

Problem-solving

Digital marketing concepts

Reliable computer & internet

Job description

Client Success Manager/Account Manager - Remote - (read fully before applying)

If you love building long-lasting client relationships and turning satisfied clients into raving fans, let’s talk.

Spotlight Marketing + Branding is a US-based marketing agency that employs multiple Client Success Manager / Account Manager positions in Mexico. This is a remote role , working closely with our US-based team.

Pay: USD $2,000 to $3,500 per month
Schedule: Monday–Friday, 8:00am–5:00pm EST (Fridays end at noon)
Location: Remote (Mexico-based candidates only)

About Spotlight Marketing + Branding

Spotlight Marketing + Branding helps service-based businesses—primarily law firms—attract better clients, not just more clients . We do this through strategic organic content (blogs, newsletters, social media) and paid social advertising.

We’re a collaborative, fast-moving team that values accountability, communication, and ownership. Our Mexico-based team members work closely with our US team and are treated as true partners—not offshore support.

The Role: Client Success Manager / Account Manager

This role is responsible for everything that happens after the sale .

You’ll own client relationships, manage onboarding and ongoing success, reduce churn, identify growth opportunities, and ensure clients feel supported, heard, and confident in their marketing strategy. You get to be creative about the way you manage those relationships, using our trusted and proven systems as support to reach your goals.

Your goals are simple: retain clients, grow accounts, and create raving fans.

Core Responsibilities

Client Relationship & Retention

Develop and maintain strong, long-term relationships with assigned clients
Serve as a primary point of contact post-sale
Proactively check in with clients on a regular cadence (weekly, biweekly, monthly)
Identify red flags early and address concerns in a retention-focused manner
Resolve conflicts calmly, professionally, and efficiently
Ensure clients are aligned with and understand their service strategy
Maintain effective timelines for internal teams to deliver client services

Client Onboarding & Launch

Support onboarding, kick-off calls, training, launches, and early success monitoring
Ensure clear agendas, meeting summaries, and next steps are communicated
Help ensure new services and upsells are properly introduced and adopted

Customer Service & Account Support

Provide friendly, accurate, and timely responses to client questions and requests
Monitor and respond to the client support inbox or helpdesk as needed
Document all client interactions according to SOPs
Maintain detailed notes from client meetings and communications

Growth, Upsells & Referrals

Identify opportunities to expand services or improve current results
Support upsells, referrals, and reviews from satisfied clients
Work closely with internal teams to recommend next-step solutions

Project Coordination & Internal Communication

Ensure work is on track and communicate clearly with internal teams
Follow and help improve SOPs, checklists, and processes
Escalate issues appropriately and help troubleshoot solutions
Celebrate wins and keep momentum moving

Client Feedback & Satisfaction

Create, manage, and distribute client satisfaction surveys
Identify trends and areas for improvement
Support retention initiatives such as appreciation gestures, gifts, or loyalty programs

Do you need to be amazing at everything? No, but the more of this you already know how to do, the better. We value attitude, communication, and ownership just as much as experience.

Absolute Requirements