Account Manager, Medical & TIC Certification (Hybrid)

TÜV SÜD; San Diego (CA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Parental leave

Paid time off

Professional development

Global project exposure

Hybrid work model

Safety and quality culture

Sustainability focus

Job summary

TÜV SÜD America Inc. is seeking an Account Manager for medical and non-medical certification services to support customers through testing, certification, and regulatory compliance.

You will advise clients, manage opportunities, and coordinate with engineering and project teams to ensure successful project execution. The role emphasizes technical sales, long-term relationships, and cross-functional collaboration in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Engineering, Technical Sciences, or related field.
• Experience in account management, business development, technical sales, or customer relationship management.
• Knowledge of electrical and electronic product compliance requirements for consumer, industrial, wireless, medical device, or related products.
• Experience working with CRM systems and Microsoft Office applications.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to collaborate effectively within cross-functional teams in a customer-focused environment.

Responsibilities

• Manage customer accounts, quotations, proposals, and opportunities using CRM and project management systems.
• Respond promptly to customer inquiries via phone, email, virtual meetings, and web channels while providing exceptional customer service throughout the sales process.
• Recommend certification, testing, and compliance solutions based on customer product requirements and applicable regulations.
• Meet with customers virtually and onsite to understand technologies, regulatory requirements, testing needs, and project timelines.
• Develop and grow customer relationships through account management and cross-selling opportunities across TÜV SÜD's service portfolio.
• Partner with engineering, laboratory operations, and project management teams to ensure accurate project scoping and quotation development.
• Maintain accurate sales forecasts, pipelines, customer records, and opportunity tracking within CRM systems.
• Support project initiation activities and facilitate seamless transition from sales to laboratory execution.
• Communicate project status updates, schedules, and regulatory requirements to customers and internal stakeholders.
• Build and maintain knowledge of domestic and international regulatory, testing, and certification requirements applicable to customer industries.

Skills

Account management

Business development

Technical sales

CRM systems

Microsoft Office

Communication skills

Team collaboration

Organizational skills

Time management

Product compliance knowledge

Education

Bachelor's degree in Business, Engineering, Technical Sciences, or related field

Tools

CRM software

Microsoft Office

Job description

TÜV SÜD America Inc. is seeking an Account Manager for medical and non-medical certification services to support customers through testing, certification, and regulatory compliance.

You will advise clients, manage opportunities, and coordinate with engineering and project teams to ensure successful project execution. The role emphasizes technical sales, long-term relationships, and cross-functional collaboration in a fast-paced environment.