Account Manager - Medical Communications

Dynamic Talent Consulting; United States; Remote; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Extensive benefits package

Personalised coaching

Career development opportunities

Job summary

A medical communications agency in the United Kingdom is seeking an experienced Account Manager to lead client projects and mentor junior team members. The role involves managing client programmes, ensuring timely delivery, and fostering strong relationships within a collaborative environment. Ideal candidates will have a life science degree and experience in a medical communications agency. This position offers an exciting opportunity for career growth and development, along with a comprehensive benefits package.

Qualifications

• High level of drive and motivation essential.
• Ability to travel for international events.
• Familiarity with industry guidelines and best practices.

Responsibilities

• Own client programmes and ensure timely project delivery.
• Manage client-related financial operations.
• Mentor junior team members and foster their development.
• Identify challenges in program delivery and propose solutions.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Initiative

Education

Degree in science, preferably life science

Job description

Account Manager – Medical Communications

Position: Account Manager

Location: Remote

Contract Type: Permanent

Start: ASAP

This is an exciting opportunity to join a dynamic and thriving independent medical communications agency! As an experienced member of the client services team, you'll have the flexibility to shape your role around your strengths while playing a pivotal part in driving the continued success and growth of the division.

The Account Manager plays a crucial role within the company, serving as the key link between clients and internal teams, ensuring strong relationships and seamless project execution. They also play a vital role in mentoring and guiding junior team members in their career development. Beyond delivering on client briefs, the Account Manager proactively explores innovative and more effective strategies to achieve the client's overarching goals.

Managing various projects, you will take pride in delivering outstanding medical communications projects (including advisory board, symposia, congress activities, training materials, webinars etc) while staying highly organised and proactive to meet client needs. Driven to develop and exceed expectations across all accounts, you will serve as a mentor and role model to the junior team, setting the standard for quality and client service excellence.

With a welcoming and collaborative team environment, personalised coaching, and a tailored training program, alongside an extensive benefits package, our client deeply values the unique qualities of each employee. They are dedicated to supporting career development and providing opportunities for advancement that align with and enhance each team member’s strengths.

Role & Responsibilities:

• Take ownership of client programmes, working closely with colleagues and clients to ensure projects are delivered on time and within budget.
• Manage client-related financial operations, collaborating with the finance team as needed to monitor budgets, recoverability, and final reconciliations.
• Assist senior team members in providing strategic counsel, refining insights, and identifying opportunities to enhance client outcomes.
• Oversee client teams and contribute to new business planning, working alongside senior personnel to expand client relationships.
• Identify potential challenges in programme delivery, proactively considering solutions and escalating to senior leadership when necessary.
• Ensure all materials meet high standards before client submission, minimising the need for senior-level revisions.
• Review team outputs, providing clear and constructive feedback on tone, messaging, and creative direction.
• Play an active role in developing strategic plans, proposals, and key client documents.
• Lead and participate in creative sessions to drive new business opportunities and organic growth.
• Represent the agency at client meetings and international events, ensuring seamless project execution.
• Assess project performance, identifying strengths and areas for future development.
• Continuously expand understanding of client businesses, industry trends, and competitive landscapes, making informed recommendations.
• Line manage and mentor junior team members, conducting performance reviews and supporting career development.
• Keep the team informed on priorities, deadlines, and key decisions, involving senior leadership as necessary.
• Refine feedback and coaching skills, fostering a culture of learning and growth within the team.
• Maintain and expand key industry contacts, sharing insights and opportunities with the team.

Requirements:

• Degree in science, preferably life science.
• High level of drive, motivation, and initiative.
• Able to travel to international events.
• Excellent communication and interpersonal skills.
• Ability to problem‑solve effectively and make decisions.
• Awareness of industry guidelines and best practice and their application.
• Experience working in a Medical Communications agency.