Account Manager Liaison

TotalMed; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Long-Term Disability

Retirement Plan with Employer Match

Legal Assistance

Identity Protection

Pet Coverage

Job summary

TotalMed is seeking an Account Manager Liaison to support the Client Services team with job order management, submissions, and keeping client data accurate across systems. The role emphasizes attention to detail, organization, and a client-first mindset in a fast-paced healthcare staffing environment.

You will assist Account Managers, manage postings, gather documentation, and ensure a smooth submission process while delivering excellent customer service to internal partners and external clients.

Qualifications

• High school diploma or equivalent required.
• 2+ years of general office, administrative, or operational support experience.
• Strong proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent attention to detail and organizational skills.
• Strong customer service and communication abilities.
• Ability to learn new systems quickly and manage multiple priorities.

Responsibilities

• Support daily operations of Client Services by assisting with job order management and submissions.
• Maintain accurate client information across systems and vendor platforms.
• Post, refresh, and remove job postings; keep order statuses up to date.
• Gather and submit required documentation for nurse profiles and credentials.
• Provide desk support to Account Managers during high-volume periods.
• Serve as a secondary liaison between internal teams and client facility representatives.

Skills

Office administration

MS Office proficiency

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

At TotalMed, we believe exceptional experiences start with strong teams behind the scenes. Our Client Services team plays a critical role in supporting the partnerships that help healthcare facilities deliver care when it’s needed most.

The Account Manager Liaison provides operational and administrative support to Account Managers and Client Services leaders by helping manage job postings, maintain system accuracy, and support the submission process for clinicians. This role plays an important part in ensuring that client information, job orders, and submissions are processed efficiently and accurately.

This position is ideal for someone who is detail-oriented, organized, and thrives in a fast-paced environment while supporting multiple teams and priorities.

What You'll Do

As an Account Manager Liaison, you will help support the daily operations of the Client Services team by assisting with job order management, submission processes, and maintaining accurate client information across systems.

Key Responsibilities

• Upload nurse profiles into vendor management systems (VMS/MSP platforms) and ensure submissions are accurate and complete
• Assist with job order entry from internal job scrapers and incoming email requests
• Post, maintain, refresh, and remove job postings while keeping order statuses up to date
• Assist with gathering and submitting required documentation for nurse profiles, including credentials, licenses, and vendor-specific documentation
• Support Account Managers with submission file reviews and vetting when needed
• Maintain accurate client and facility information within internal systems and vendor platforms
• Provide desk support to Account Managers during periods of high volume or coverage needs
• Act as a secondary contact between internal teams, Account Managers, and client facility representatives when needed
• Deliver excellent customer service to both internal partners and external clients
• Provide operational and administrative support to help ensure smooth client services operations

Uphold our Core Values

• We Build Trust: We do what we say. We act with integrity and accountability. We earn confidence through transparency and results.
• We Move Forward: We embrace innovation and continuous improvement. We challenge the status quo. We adapt and grow to meet the needs of tomorrow.
• We Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 2+ years of general office, administrative, or operational support experience
• Strong proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and organizational skills
• Excellent customer service and communication skills
• Ability to quickly learn new systems and processes
• Ability to manage multiple priorities in a fast-paced environment
• Ability to build and maintain strong working relationships across teams

Preferred Qualifications

• Experience working in healthcare staffing, hospital environments, or medical sales support
• Experience working with vendor management systems (VMS/MSP platforms)
• Experience supporting client services, account management, or operations teams

Compensation

Base Salary Range:
$21.63 – $24.00 per hour

Final compensation will be determined based on experience, skills, and location.

Benefits start Day 1!

TotalMed offers a comprehensive benefits package designed to support our employees and their families, including:

• Medical, Dental, Vision, Life, and Long-Term Disability
• Legal Assistance, Identity Protection, Pet Coverage
• Retirement Plan with Employer Match

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.