Account Manager

Medicus Healthcare Solutions; Windham (NH); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Full medical, dental, and vision—Day 1

401K matching

Comprehensive new-hire training

Quarterly meetings & events

Fitness facility & classes

Presidents Club trip

Job summary

Medicus Healthcare Solutions is seeking an Account Manager to manage and grow an assigned portfolio, building strong relationships with key stakeholders while coordinating with Sales, Recruiting, and Business Support teams to ensure timely delivery of services. This on-site role is based in Windham, NH with an opportunity after six months to work from home 1–2 days per week.

You will develop strategic plans to grow accounts, consult with clients, manage risks, and provide regular status updates.

Qualifications

• Bachelor’s Degree required.
• 2+ years of sales and/or account management experience.
• Ability to travel; approximately 10% travel.

Responsibilities

• Develop and implement strategic plans to grow assigned accounts and increase market share.
• Consult with clients to understand challenges and identify opportunities for new or accretive business.
• Coordinate with internal teams to meet client needs and ensure timely delivery of services.
• Identify risks within projects and escalate to leadership as needed.
• Act as liaison between contracts, licensing, credentialing, travel, and finance to support staffing needs.
• Conduct regular client calls and provide status updates on performance.
• Focus on client retention through superior service and SLA adherence.
• Build deep knowledge of the business, services, competitors, and industry.
• Produce accurate forecasts for key performance indicators.
• Suggest tools/process improvements to drive efficiency.
• Attend national and regional sales meetings and events.

Skills

Account management

Sales experience

Communication skills

Organization

Problem solving

Self-motivation

Education

Bachelor’s Degree

Job description

As an Account Manager, you will be focused on managing and developing an assigned portfolio of accounts to achieve defined revenue and client retention targets. This critical and high visibility role will be responsible for creating and maintaining strong relationships with key stakeholders within their client base while working with Medicus’ Sales, Recruiting, and Business Support teams to manage and ensure timely delivery of services.
This position is located on-site at our office in Windham, New Hampshire. After 6 months of employment, there is an opportunity to work from home 1-2x a week.

In this role, you will:

• Develop and implement strategic plans designed to grow (increase market share within) assigned accounts; leveraging internal resources as needed and appropriate
• Continuously consult with clients to understand current and anticipate challenges and identify opportunity for new or accretive business
• Communicate and coordinate with internal physician recruitment teams to ensure client needs are met
• Proactively identify risks within projects and identify solutions to resolve the issues; escalating to internal leadership as appropriate.
• Act as liaison between internal business partners such as contracts, licensing, credentialing, travel, and finance to ensure timely execution of project staffing needs
• Conduct regularly scheduled calls with client accounts and provide status or performance updates as requested
• Ensure client retention through delivery of a superior customer experience and accountability to defined service level agreements
• Develop and maintain in depth knowledge and understanding of our business and service offerings, as well as our competitors and industry
• Produce accurate and timely forecasts respective to key performance indicators
• Identify opportunities for operational improvement and efficiency; propose new tools and processes
• Attend and participate in national and regional sales meetings, conferences, and events

Here’s what we look for:

• Experience selling into and/or managing large account portfolios.
• Articulate communicator, in person and over the phone, with a demonstrated ability to establish and strengthen interpersonal relationships.
• Highly organized with the ability manage multiple priorities and deliverables effectively
• Solution-oriented with ability to identify and mitigate risk factors; out-of-the-box thinker
• Self-motivated and able to deliver results in an ever-changing, fast paced environment.

Requirements:

• Bachelor’s Degree
• 2+ years of sales and/or account management experience
• Ability to travel; approximately 10%

Why you Should Work with Us:

• Competitive base salary with uncapped earning potential
• Monthly and quarterly bonuses based on achievement of outlined goals
• Clearly defined benchmarks for career progression
• Unlimited Paid Time Off
• Full medical, dental, and vision benefits--starting DAY 1!
• 401K matching program, fully vested
• Comprehensive new-hire training and ongoing learning opportunities
• Quarterly company meetings and social events
• State-of-the-art fitness facility and free fitness classes offered each week
• Opportunity to go on President's Club (all-expense paid trip for two!)

Your character is more important than any level of skill, experience, or education. We expect all of our people to exhibit these common attributes: high level of integrity, desire for excellence, strong work ethic, results-oriented team player.
Medicus is proud to share our commitment to diversity and are excited to continue advancing and promoting DEI in the workplace.