Account Manager, Landscape Operations & Client Care

Gabriel Group; Baton Rouge (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Benefits package: Medical, Dental, Vis

Job summary

Landscape Workshop (LW) seeks an Account Manager to lead day-to-day operations for commercial maintenance accounts in Baton Rouge, LA. You will oversee maintenance crews, manage client relationships, and coordinate branch activities under the General Manager's guidance.

The role requires hands-on leadership, accountability for safety, and a focus on delivering exceptional client experiences. Bachelor's degree is preferred but not required, with emphasis on relevant industry experience.

Qualifications

• Minimum 2 years managing landscape maintenance crews and working directly with customers.
• Bachelor’s degree preferred but not required (or equivalent industry experience).
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Lead and manage daily operations of assigned crews, coordinating shared resources with other Account Managers.
• Build strong customer relationships through communication, regular site visits, and proactive problem-solving.
• Allocate resources effectively, including scheduling, crew assignments, equipment needs, and repairs.
• Support crew leaders with horticulture training, equipment maintenance, instructions, and resolving labor conflicts.
• Maintain a safe working environment for employees, clients, and the public.
• Apply LW methodology and enforce high project standards.
• Identify opportunities for enhancement services and coordinate successful project execution within budget and timeline.
• Track and report team hours, expenses, and additional sales weekly.
• Assist Branch Manager with project budgets and facilitate client meetings.
• Estimate jobs, follow up on proposals, and ensure equipment is properly maintained.
• Communicate business development opportunities effectively with the team and sales representatives.

Skills

People management

Customer service

Leadership

MS Word

MS Excel

MS Outlook

Education

Bachelor's degree preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Landscape Workshop (LW) seeks an Account Manager to lead day-to-day operations for commercial maintenance accounts in Baton Rouge, LA. You will oversee maintenance crews, manage client relationships, and coordinate branch activities under the General Manager's guidance.

The role requires hands-on leadership, accountability for safety, and a focus on delivering exceptional client experiences. Bachelor's degree is preferred but not required, with emphasis on relevant industry experience.