Account Manager

Landscape Workshop; Roanoke (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Performance incentives

Job summary

Landscape Workshop seeks an Account Manager to lead day-to-day operations for a portfolio of commercial maintenance accounts. You will oversee maintenance crews, nurture client relationships, and support branch operations to deliver exceptional service.

The role emphasizes hands-on leadership, strong communication, and proactive problem-solving to ensure projects stay on time and within budget. Bachelor’s degree preferred but not required, with 2+ years of client-facing landscape management

Qualifications

• 2+ years managing landscape maintenance crews or equivalent.
• Customer-facing experience in a service industry.
• Bachelor’s degree preferred but not required, or equivalent industry experience.

Responsibilities

• Lead and manage daily operations of assigned landscape maintenance crews.
• Build strong customer relationships through regular site visits and proactive communication and problem-solving.
• Allocate resources including scheduling, crew assignments, and equipment needs; ensure safety and efficiency.

Skills

Crew management

Customer relations

Leadership

MS Office

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

Landscape Workshop (LW) is a full-service commercial landscaping company delivering high-quality maintenance and enhancement solutions across the Southeast. We are growing rapidly and looking for a motivated Account Manager to lead day-to-day operations for a portfolio of commercial maintenance accounts.

Position Summary

The Account Manager oversees maintenance crews, customer relationships, and branch operations for assigned commercial accounts. Reporting to the General Manager, this role requires strong leadership, a hands-on approach, and a passion for delivering outstanding client experience.

Key Responsibilities

• Lead and manage daily operations of assigned crews, coordinating shared resources with other Account Managers.
• Build strong customer relationships through communication, regular site visits, and proactive problem-solving.
• Allocate resources effectively, including scheduling, crew assignments, equipment needs, and repairs.
• Support crew leaders with horticulture training, equipment maintenance, instructions, and resolving labor conflicts.
• Maintain a safe working environment for employees, clients, and the public.
• Apply LW methodology and enforce high project standards.
• Identify opportunities for enhancement services and coordinate successful project execution within budget and timeline.
• Track and report team hours, expenses, and additional sales weekly.
• Assist Branch Manager with project budgets and facilitate client meetings.
• Estimate jobs, follow up on proposals, and ensure equipment is properly maintained.
• Communicate business development opportunities effectively with the team and sales representatives.

Requirements

• Minimum 2 years managing landscape maintenance crews and working directly with customers.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong work ethic and hands-on leadership skills.
• Bachelor’s degree preferred but not required (or equivalent industry experience).

What We Offer

• Competitive salary with performance incentives
• Company vehicle
• Medical, dental, vision, and 401(k) benefits
• Energetic, collaborative, and growth-focused work environment