Account Manager - Landscape Maintenance

gothiclandscape; Palo Alto (CA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Annual salary

Annual bonus

Healthcare benefits

401(k) match

Paid holidays

Vacation & sick leave

Company vehicle

Cell phone & laptop

Training & certs

Career growth

Team environment

Growth & loyalty culture

Job summary

Gothic Landscape in Palo Alto, CA is seeking a Landscape Maintenance Account Manager to lead a portfolio of commercial accounts, manage field crews, and drive growth. This role emphasizes customer service, quality control, and proactive business development.

You will build strong client relationships, conduct site inspections, present proposals, and partner with leadership to improve retention, profitability, and service quality. A proven track record in commercial landscapes is required.

Qualifications

• 5+ years of commercial landscape experience with client and crew management.
• Experience managing large portfolios of commercial landscape maintenance accounts.
• College degree in Landscape Management, Horticulture, Business, or related field preferred; equivalent industry experience considered.

Responsibilities

• Build and maintain strong, long-term relationships with commercial clients through proactive communication and exceptional service.
• Manage a portfolio of landscape maintenance accounts with quality, timely, and profitable service.
• Lead field crews with morning dispatch, workload planning, and coaching.
• Conduct site quality inspections and communicate plans to clients and internal teams.
• Partner with branch leadership to improve retention, service quality, productivity, and profitability.
• Identify opportunities to expand existing accounts through additional services.
• Network locally to generate referrals and new business opportunities.
• Prepare and follow up on proposals and bids for new services.
• Help the branch achieve goals for quality, retention, growth, and profitability.

Skills

5+ years commercial landscape exp

large portfolio management

degree in Landscape Mgmt / related

crew leadership experience

customer service / account mgmt

sales to existing clients

strong communication

Education

Landscape Management / related degree

Job description

Landscape Maintenance Account Manager

Palo Alto, CA | $95,000–$105,000 + Annual Bonus Potential

Grow Your Career with Gothic Landscape

At Gothic Landscape, we are passionate about delivering extraordinary customer service and building authentic relationships—not only with our clients, but with our teams. With ingenuity, vision, and dedication, we transform landscapes into the places people live, work, and play.

As the largest family-owned and operated landscaping company in the nation, we never lose sight of what makes our success possible: our people. Together, we create something meaningful that continues to grow year after year.

Are You Our Next Great Account Manager?

If you are an experienced commercial landscape professional who enjoys building strong client relationships, leading field teams, identifying opportunities for growth, and delivering exceptional service, we want to hear from you!

Gothic Landscape is looking for a Landscape Maintenance Account Manager to join our Palo Alto team. This is a highly visible role for a motivated professional who can successfully balance customer service, team leadership, quality control, and business development.

What You'll Do

• Build and maintain strong, long-term relationships with commercial landscape clients through proactive communication and exceptional service.
• Manage a portfolio of landscape maintenance accounts, ensuring quality, timely, and profitable service.
• Lead and support field crews, including morning dispatch, workload planning, performance management, coaching, and addressing employee or client concerns.
• Conduct proactive property and site quality inspections and communicate findings and action plans to clients and internal teams.
• Partner with branch leadership and operations to improve customer retention, service quality, productivity, and profitability.
• Identify opportunities to expand existing accounts through additional services and consultative selling.
• Network within the local market and generate referrals and new business opportunities.
• Prepare, present, and follow up on proposals and bids for additional services and new opportunities.
• Help the branch achieve its overall goals for quality, customer retention, growth, and profitability.

What We're Looking For

The ideal candidate is a relationship-driven leader who understands the commercial landscape industry and knows how to successfully manage both clients and field operations.

Skills & Experience

• 5+ years of commercial landscape experience with demonstrated client and crew management experience highly preferred.
• Proven experience managing a large portfolio of commercial landscape maintenance accounts.
• 2- or 4-year college degree in Landscape Management, Horticulture, Business, or a related field preferred; equivalent industry experience will be considered.
• 2–3+ years of experience training, leading, and managing multiple crews, gardeners, or field employees.
• 3+ years of strong customer service, sales, account management, or comparable experience.
• Demonstrated success identifying opportunities and selling additional services to existing clients.
• Strong verbal and written communication skills, including the ability to prepare and present proposals and bids.
• Excellent time-management, organizational, and problem-solving skills.
• Strong work ethic with the ability to work independently while collaborating effectively with branch leadership and field teams.
• Professional presence and the ability to build trust with clients, employees, and business partners.

Perks & Benefits

At Gothic Landscape, we believe in investing in our people and helping them build a career—not just a job.

• $95,000–$105,000 annual salary
• Annual bonus potential based on individual and branch performance
• Healthcare benefits
• 401(k) match
• 9 paid holidays
• Paid vacation and sick leave
• Company-paid take-home vehicle
• Company-paid cell phone and laptop
• Paid training and professional certifications
• Career advancement opportunities
• Fast-paced, team-oriented work environment
• A culture that values growth, longevity, teamwork, and mutual loyalty

Specific compensation may vary based on skills, experience, qualifications, and location.

Grow With Gothic Landscape

At Gothic Landscape, your success is our success. We provide the tools, support, training, and opportunities to help great people build great careers.

The only thing missing is YOU.