Account Manager - Kundansvarig

The Fork; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Permanent contract

Competitive salary

Bonus

Metrocard allowance

International offices

Diversity & inclusion

Learning programs

Calm app access

Parental leave

Life & disability insurance

Pension plans

Team events

Job summary

TheFork is hiring an Account Manager to nurture restaurant partnerships across our network. You will manage a portfolio of restaurants, driving revenue growth and ensuring best-in-class service through email and phone support, strategic promotions, and close collaboration with Sales and Marketing.

You will negotiate favorable terms, monitor KPI performance, and help restaurants optimize margins. Join a diverse, fast-paced team with a remote-friendly setup and international opportunities.

Qualifications

• Fluent in Swedish and English.
• At least two years of account management experience.
• Self-driven, results-oriented professional who strives to meet targets.
• Confident negotiating and commercial conversations over the phone.
• Strong understanding of revenue management and performance levers.
• Analytical yet creative; able to propose tailored solutions for customers.
• Able to establish trust and build long-term business relationships.
• Autonomous and comfortable managing KPIs and performance metrics.
• Able to manage multiple projects simultaneously.

Responsibilities

• Manage relationships with restaurants in your portfolio and drive revenue growth.
• Provide email and phone support for positioning strategy, revenue management and online marketing.
• Set up action plans with Sales and Marketing; develop promotional plans for your portfolio.
• Negotiate favorable terms to optimize margins and seat occupancy.
• Monitor compliance with T&Cs and quality policies; ensure strong B2C user experience.
• Offer training on our tools to restaurant partners.
• Communicate user requirements and collaborate with other departments to improve product relevance.

Skills

Swedish fluency

English fluency

Account management

Negotiation skills

Revenue management

Analytical thinking

Self-driven

KPI tracking

Project management

Multi-tasking

Job description

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

What you will do:

As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will:

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants.
• Be the primary point of contact and build long-term relationships with customers.
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing.
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users.
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate.
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed.
• Ensure the support and training to use our tools.
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants.

Your KPIs will include (but not limited to):

• Monthly revenues generated by the restaurants in your portfolio.
• Promotions available across your portfolio.
• Maintaining and reducing our Churn Level.
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio.
• Number and quality of restaurants participating in TheFork Festivals.

Who you are:

You Must Meet These Critical Qualifications

• You are fluent in Swedish and English; additional languages are highly appreciated.
• You have at least two years of experience in account management or a closely related role.
• You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• You are confident and comfortable conducting negotiations and commercial conversations over the phone.
• You have a strong understanding of revenue management–related topics and commercial performance levers.
• You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
• You can quickly establish trust and build credible, long-term business relationships.
• You work autonomously and are comfortable managing KPIs, targets, and performance metrics.
• You are adept at managing multiple projects simultaneously without losing focus or quality.

You Can Impress With These Additions

• You have experience within the Internet, digital, or tech sector.
• You have a proven background in pitching and selling promotions, deals, or flash sales.
• You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
• You have experience handling large portfolios, managing between 300 and 800 accounts.
• You thrive in fast-paced environments and remain organised under pressure.

What we offer you:

• An awesome team
• A permanent contract
• Flexible working environment (remote work scheme)
• Competitive fixed salary and bonus
• Transportation allowance to pay for your monthly metrocard
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• Life & Disability Insurance at no cost to the employee
• Attractive pension plans
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.