Account Manager - Kundansvarig

The Fork; Gothenburg (NE); Hybrid; USD 67,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Transport allowance

International teams

Inclusive environment

Wellbeing benefits

Parental leave

Life insurance

Job summary

TheFork is seeking an ambitious Account Manager to nurture our restaurant portfolio across Europe. You will be the primary contact, helping restaurants grow revenue with TheFork solutions and delivering personalized service by email and phone.

You will collaborate with Sales and Marketing to design promotional plans, monitor KPIs, and negotiate win-win terms. Fluency in Swedish and English, plus a proactive, autonomous work style are essential.

Qualifications

• Fluent in Swedish and English; other languages welcome.
• Minimum two years in account management or a related role.
• Self-driven, results-oriented with target focus.
• Comfort negotiating and conducting commercial conversations by phone.
• Strong understanding of revenue management and performance levers.
• Analytical yet creative; able to propose value-added solutions.
• Able to build trust-based, long-term business relationships.
• Manage KPIs, targets, and multiple projects autonomously.

Responsibilities

• Manage the relationship with restaurants in your portfolio and drive revenue growth with TheFork solutions.
• Be the primary contact and build long-term relationships with customers.
• Provide support via email and phone on positioning, revenue management and online marketing.
• Set up action plans with Sales and Marketing to develop promotions (Festivals, YUMS, SUPER YUMS).
• Negotiate favorable terms to optimize margins and occupancy rate.
• Monitor compliance with T&Cs and quality policies and ensure strong B2C experience.
• Provide training on using TheFork tools and collect user requirements for product improvements.

Skills

Swedish language proficiency

English language proficiency

Account management experience

Negotiation skills

Revenue management knowledge

Analytical thinking

Relationship building

Autonomy / self-driven

KPI management

Project management

Job description

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will:

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants.
• Be the primary point of contact and build long-term relationships with customers.
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing.
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users.
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat‑occupancy rate.
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed.
• Ensure the support and training to use our tools.
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants.

Your KPIs will include (but not limited to):

• Monthly revenues generated by the restaurants in your portfolio.
• Promotions available across your portfolio.
• Maintaining and reducing our Churn Level.
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio.
• Number and quality of restaurants participating in TheFork Festivals.

Who you are:

You Must Meet These Critical Qualifications

• You are fluent in Swedish and English; additional languages are highly appreciated.
• You have at least two years of experience in account management or a closely related role.
• You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• You are confident and comfortable conducting negotiations and commercial conversations over the phone.
• You have a strong understanding of revenue management‑related topics and commercial performance levers.
• You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
• You can quickly establish trust and build credible, long‑term business relationships.
• You work autonomously and are comfortable managing KPIs, targets, and performance metrics.
• You are adept at managing multiple projects simultaneously without losing focus or quality.

You Can Impress With These Additions

• You have experience within the Internet, digital, or tech sector.
• You have a proven background in pitching and selling promotions, deals, or flash sales.
• You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
• You have experience handling large portfolios, managing between 300 and 800 accounts.
• You thrive in fast‑paced environments and remain organised under pressure.

What we offer you:

• Competitive fixed salary and bonus
• Transportation allowance to pay for your monthly metrocard
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.