Account Manager, Japanese Customer Accounts

Wallenius Wilhelmsen Logistics Americas, LLC; Parsippany-Troy Hills (NJ); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Disability insurance

Training & development

Employee discounts on attractions, 자동차

Job summary

Wallenius Wilhelmsen is seeking a commercially driven, bilingual Japanese Customer Account Manager to build and grow strategic relationships with Japanese customers across the Americas. This hybrid role requires in-office presence in Parsippany, NJ, with in-office days on Tuesdays, Wednesdays, and Thursdays.

The salary range is $150,000-$170,000. The role focuses on High & Heavy, automotive, breakbulk, project cargo and specialized logistics opportunities, driving profitable growth across

Qualifications

• Fluency in Japanese and English with executive-level communication.
• 5–10 years in B2B sales or strategic account management.
• Strong understanding of Japanese business culture and corporate decision-making.
• Ability to build executive relationships, generate new business, manage pipelines, and negotiate complex deals.
• Knowledge of RoRo, High & Heavy, automotive, breakbulk, project cargo or multimodal logistics preferred.
• Willingness to travel across North America and internationally, including Japan.
• Authorized to work in the United States; visa sponsorship not available.

Responsibilities

• Lead strategic customer relationships with Japanese customers across the Americas, from operations to C-suite.
• Drive commercial growth by developing account plans and expanding revenue.
• Develop new markets in High & Heavy, automotive, breakbulk and project cargo.
• Lead commercial execution: manage sales pipelines, tenders, RFQs and negotiations.
• Coordinate pricing, operations, legal and product teams to deliver competitive solutions.
• Collaborate with Japan-based teams and other stakeholders to align customer strategy.

Skills

Bilingual Japanese-English

Strategic account management

Sales pipeline management

Cross-functional collaboration

Travel willingness

Education

Bachelor's degree in business, engineering, supply chain management or related field

Job description

Wallenius Wilhelmsen is seeking a commercially driven, bilingual Japanese Customer Account Manager to build and grow strategic relationships with Japanese customers across the Americas. This role focuses on High & Heavy, automotive, breakbulk, project cargo and specialized logistics opportunities, driving profitable growth across Shipping, Logistics and Supply Chain Solutions. Acting as a key commercial link between Japanese headquarters, North American customer organizations and global internal teams, you will leverage cultural expertise, executive relationships and market insight to develop new business and deliver integrated logistics solutions. *This role is a hybrid position requiring in office presence in our Parsippany, NJ off Tuesdays, Wednesdays, and Thursdays.* Salary range for this position is $150,000- $170,000.

What You’ll Do:

• Lead strategic customer relationships: Build trusted relationships with Japanese customers, from operational teams to C-suite executives, across Japan and the Americas.
• Drive commercial growth: Develop account plans, identify new business opportunities, expand existing accounts and grow revenue and profitability across Shipping, Logistics and Supply Chain Solutions.
• Develop new markets and opportunities: Identify opportunities in High & Heavy, automotive, breakbulk, project cargo and specialized transportation, engaging customers early in their supply‑chain planning.
• Lead commercial execution: Manage sales pipelines, tenders, RFQs and negotiations while coordinating pricing, operations, legal and product teams to deliver competitive solutions.
• Strengthen global collaboration: Partner with Japan‑based account teams, regional account managers and cross‑functional stakeholders to ensure a coordinated customer strategy.
• Deliver customer value: Monitor service performance, customer satisfaction and commercial commitments while promoting sustainable, end‑to‑end logistics solutions.

What You’ll Need:

• Fluency in Japanese and English, including executive‑level business communication, is essential.
• 5–10 years of experience in B2B sales, strategic account management, shipping, logistics, supply chain, automotive, industrial equipment or project cargo.
• Strong understanding of Japanese business culture, relationship management and corporate decision‑making.
• Proven ability to build executive relationships, generate new business, manage sales pipelines and negotiate complex commercial agreements.
• Knowledge of RoRo, High & Heavy, automotive, breakbulk, project cargo or multimodal logistics is preferred.
• Strong commercial acumen, strategic thinking, communication and cross‑functional collaboration skills.
• Bachelor’s degree in business, engineering, supply chain management or a related field, or equivalent experience.
• Willingness to travel across North America and internationally, including Japan, as needed.
• Must be authorized to work in the United States.
• Visa sponsorship is not available.

What Success Looks Like Success in this role means growing strategic Japanese customer accounts, building strong executive relationships, converting market intelligence into profitable opportunities and expanding Wallenius Wilhelmsen’s integrated service portfolio across the Americas.

Why Join Us?

At Wallenius Wilhelmsen, we prioritize your well‑being. Our industry‑leading benefits and perks are designed to help you thrive in your career and your life outside of work.

• From affordable healthcare to well‑being, we’ve got you covered.
• Choose from a range of low‑cost health insurance options to support your well‑being including medical, dental and vision.
• Secure your financial future with an industry‑leading company‑matching 401(k) plan.
• Company paid life insurance, short‑term and long‑term disability.
• Explore career development with access to on‑the‑job training.
• Access to exclusive discounts on attractions, automotive, travel and more!

Corp1

If you are motivated to learn, make an impact, and be part of a global team, WalWil could be the place for you.

Corp1 Who We Are At Wallenius Wilhelmsen, you’ll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics. Our success is built on our people.

Our commitment to equal opportunities and an inclusive workplace: At Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business. By joining WalWil, you are not just taking on a role. You are joining a global team of over 9,000 people across 28 countries, where you can play a part in shaping shipping and logistics to be cleaner, smarter, and better for future generations. We believe careers grow through purpose, learning, and collaboration. Here, you will have opportunities to develop your skills, work with experienced colleagues, and contribute to meaningful work that supports customers and communities around the world. If you are motivated to learn, make an impact, and be part of a global team, WalWil could be the place for you. For more than 150 years, Wallenius Wilhelmsen has connected people, businesses, and markets across the world. What began as a mission to move goods and enable trade has evolved into a global shipping and logistics company focused on innovation, operational excellence, and a more sustainable future. But our story is defined as much by our people as by our business. Guided by our values—We Care, We Challenge, and We Commit—we foster a culture where people are empowered to grow, speak up and make a meaningful impact. Behind every achievement is the dedication, expertise, and collaboration of our teams. Across 28 countries, colleagues come together with diverse perspectives and a shared purpose: creating value for our customers, communities, and one another. It is this spirit that makes WalWil not only a leader in our industry, but also a place where people can build rewarding careers and contribute to something bigger than themselves.