Account Manager - IT Services and Consulting

Girikon; Phoenix (AZ); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Girikon is seeking an Account Manager for IT Services & Consulting in Phoenix, AZ. The role blends client relationship management with strategic growth, coordinating with sales, delivery, and resources to maximize value for key accounts.

The ideal candidate will have a background in IT services, strong communication skills, and experience with SaaS platforms like Salesforce or HubSpot. This is a hybrid/ on-site position offering comprehensive benefits.

Qualifications

• Bachelor's degree in business administration, IT, Computer Science, or related field.
• Preferably 3–7 years of experience in account management or business development within IT services or tech consulting.
• Understanding of IT consulting, software implementation, professional services, managed services, and project delivery.
• Proven ability to manage client relationships, identify growth opportunities, and coordinate technical teams.
• Experience with enterprise SaaS/cloud platforms such as Salesforce or HubSpot is preferred.

Responsibilities

• Manage and strengthen client relationships, drive revenue growth, and identify new business opportunities.
• Coordinate successful project delivery with sales, delivery, and resource teams.
• Forecast opportunities, maintain CRM records, and support account expansion goals.
• Identify staffing needs, shortlist resources, and ensure timely deployment and onboarding.
• Monitor progress, resolve escalations, and ensure commitments and deliverables are met.

Skills

Client relationships

Account growth

Resource coordination

Delivery management

Strategic planning

Education

Bachelor's degree in business administration/ IT/ CS

Tools

Salesforce

HubSpot

Job description

Girikon is looking at hiring a full-time “Account Manager – IT Services & Consulting” with following job description:

Consultant will join our team only after the successful completion of Background check, Reference check, E-Verify process & Drug Test.

We are an Equal Opportunity Employer that values diversity in the workplace.

Location – Phoenix, AZ (Hybrid/ On-site)

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Role Overview

The Account Manager will manage and strengthen client relationships, drive revenue growth, identify new business opportunities, and coordinate successful project delivery. The role requires a customer-focused professional who can understand business and technology needs, act as a trusted advisor, and collaborate with sales, technical, resource management, and delivery teams to maximize client satisfaction and long-term account value.

Responsibilities include but are not limited to:

• Client Relationship Management: Serve as the primary client contact, build relationships with key stakeholders, conduct regular business reviews, and ensure client satisfaction and retention.
• Account Growth & Business Development: Identify cross-selling and upselling opportunities, generate new projects and consulting engagements, support contract renewals and negotiations, and develop account growth plans.
• Resource Coordination: Work with clients, talent acquisition, resource management, and delivery teams to identify staffing requirements, shortlist qualified resources, and ensure timely deployment and onboarding.
• Delivery & Escalation Management: Coordinate with onshore/offshore teams, project managers, and technical leaders to monitor project progress, manage risks, resolve client escalations, and ensure commitments and deliverables are met.
• Strategic Account Planning: Develop account strategies, maintain CRM records and sales pipelines, forecast opportunities, identify market trends, and support organizational revenue and business expansion goals.

Qualifications:

• Bachelor's degree in business administration, IT, Computer Science, or related field.
• Preferably 3 years to 7 years of experience in account management, client relationship management, business development, or customer success, ideally within IT services or technology consulting.
• Understanding IT consulting, software implementation, professional services, managed services, and project delivery.
• Proven ability to manage client relationships, identify growth opportunities, coordinate technical teams, and resolve escalations.
• Experience with enterprise SaaS/cloud platforms such as Salesforce, HubSpot, any other is preferred.
• Familiarity with Agile or traditional project management and distributed delivery teams is preferrable.

Why part of Girikon? (Applicable for W2)

• Competitive salary commensurate with Industry Standards.
• Enrollment in group health plans (Medical, Dental and Vision) with employer contribution.
• Training and development of our employees
• Paid Personal Time Off and Sick Days.
• Standard public holidays for all employees.
• Work/Life balance.