Account Manager Intern

Socket.dev; Irondale (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

Socket.dev seeks an Account Manager Intern to support the Account Management team with client operations, systems, job coordination, documentation, and problem solving. The role provides exposure to Jira and NetSuite processes and cross-functional collaboration in a professional setting.

The position emphasizes attention to detail, willingness to learn, and ability to follow policies while contributing to ongoing projects.

Qualifications

• Candidates should follow instructions and work under supervision.
• Strong attention to detail and willingness to learn.
• Organized and able to complete assignments on time.
• Comfortable working in business systems and maintaining accurate information.
• Self-directed while able to collaborate with a team.
• Able to follow company policies, processes, and procedures.

Responsibilities

• Jira support: Review tickets, clean up information, follow up on missing details, and flag items needing AM attention.
• NetSuite updates: Complete routine account, contact, project, and job updates.
• Job management: Monitor job status, organize next steps, and route questions appropriately.
• Document management: Maintain Account Management resources and archive outdated materials.
• Special projects: Support data cleanup, reporting, research, process documentation, and departmental initiatives.
• After demonstrating accuracy and process knowledge, assist with proof reviews, inventory management, basic ticket troubleshooting, root cause analysis, and special mailings.

Skills

Follow instructions

Attention to detail

Time management

Business systems

Self-directed teamwork

Policy compliance

Education

Business/Communications/Marketing/Operations

Tools

Jira

NetSuite

Job description

Description

Purpose

The Account Manager Intern role gives practical support to HC3’s Account Management team while helping the intern build real-world skills in client operations, business systems, job coordination, documentation, and problem solving.

Responsibilities

• Jira support: Review tickets, clean up information, follow up on missing details, and flag items needing AM attention.
• NetSuite updates: Complete routine account, contact, project, and job updates.
• Job management: Monitor job status, organize next steps, and route questions appropriately.
• Document management: Maintain Account Management resources and archive outdated materials.
• Special projects: Support data cleanup, reporting, research, process documentation, and departmental initiatives.
• After demonstrating accuracy and process knowledge, assist with proof reviews, inventory management, basic ticket troubleshooting, root cause analysis, and special mailings.

Requirements

Competencies and Qualities

• Able to follow instructions and work under supervision
• Strong attention to detail and willingness to learn
• Organized and able to complete assignments on time
• Comfortable working in business systems and maintaining accurate information
• Self-directed while able to collaborate with a team
• Able to follow company policies, processes, and procedures

Education Experience and Certifications

Preference will be given to college students pursuing degrees in business, communications, marketing, operations, or related disciplines.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

Work will be performed in an HC3 office environment or another approved work location based on departmental needs.

Travel

This role requires no regular travel.

Physical Demand

This role requires computer use for extended periods while sitting or standing.

Position Type and Expected Hours

Position Type: Three-month internship engagementto begin Spring Semester 2027

Work Hours: 15 to 29 hours per week during HC3’s normal business hours, based on availability and team needs

Continuation: May be extended based on departmental needs and performance.

Other Duties

This job description is not intended to cover every activity, duty, or responsibility. Duties may change based on business needs.