Account Manager I

CorVel; White Marsh (MD); Hybrid; USD 50,000 - 82,000; Full time

Job summary

Join a forward-thinking company as an Account Manager I, where you'll play a pivotal role in enhancing customer relationships and driving revenue growth. In this hybrid position, you'll engage with clients at an executive level, ensuring their needs are met while introducing new services. Your ability to balance customer orientation with a results-driven approach will be key to your success. With a strong emphasis on teamwork and communication, you'll work collaboratively to solve challenges and deliver tailored solutions. This role offers a dynamic environment where your contributions will directly impact the company's growth and client satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Flexible Spending Account

Health Savings Account

Qualifications

• Strong communication and interpersonal skills are essential for customer engagement.
• Experience in sales or account management is preferred.

Responsibilities

• Manage and grow existing accounts while ensuring customer satisfaction.
• Conduct regular meetings to discuss service expectations and improvements.

Skills

Customer Service Orientation

Communication Skills

Sales Skills

Organizational Skills

Analytical Skills

Interpersonal Skills

Education

High School Diploma

Bachelor’s Degree in Business/Sales/Marketing

Tools

Salesforce

Microsoft Applications

Job description

The Account Manager I is a first-level account management position responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services.

This is a hybrid position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Provide consultative customer services for one or more new or established accounts.
• Introduce new services independently or with assistance as needed.
• Handle local or regional accounts.
• Manage case management accounts with revenue in one region with a combined revenue for all accounts of over $3m.
• Revenue growth with existing accounts.
• Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management.
• Client Stewardship - Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information. Must perform in a consultative role identifying trends and providing CorVel solutions to market and business challenges.
• Client Retention - Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained. Communicate and engage senior management in account status, challenges, and goals.
• Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns before they become issues. Maintain an open items matrix to document all issues and resolution.
• Facilitate and coordinate internal customer set-up and external implementation.
• Coordinate and attend customer meetings. Ensure appropriate CorVel participants are engaged.
• Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer.
• Develop/maintain account service instructions/communicate to service staff and post on the Intranet.
• Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate.
• Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales.
• Regular attendance on the Monthly Account Manager Call.
• Monthly account updates and all new service opportunities documented in Salesforce.com.
• Follow CorVel policies and procedures.
• Requires regular and consistent attendance.
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties may be assigned.

KNOWLEDGE & SKILLS:

• Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach.
• Knowledge of CorVel's services and completion of all CorVel Product Training Modules.
• Business acumen, coupled with enthusiasm and decorum.
• Excellent communication/presentation skills and ability to build relationships.
• Strong interpersonal skills and commitment to customer service.
• Able to work collaboratively and independently.
• Highly developed organizational abilities as well as analytical and time management skills.
• Must be proficient in Microsoft applications and CRM software (Salesforce).

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required, with Bachelor’s degree or relevant coursework or training in business, sales, or marketing preferred.
• Demonstrated experience in management or supervision.
• Training within the insurance industry, managed care or related field preferred.

PAY RANGE:

CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during the interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $50,593 – $81,593.

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management.

ABOUT CORVEL:

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

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