Account Manager I

Delta Dental Plan of Indiana, Inc.; Dublin (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Delta Dental of Michigan, Ohio, and Indiana is seeking an Account Manager I for a hybrid Dublin, OH role. You will implement and service assigned groups, maintain relationships with clients and consultants, and coordinate proposals and renewals to meet annual goals.

The position requires a bachelor’s degree and experience in sales or account management, with strong communication skills and the ability to work across internal teams and external partners.

Qualifications

• Bachelor’s degree required or equivalent combination of education and experience.
• Previous experience in sales, account management, or client services preferred.
• Strong verbal and written communication skills with the ability to build relationships.

Responsibilities

• Serve and retain assigned groups, strengthening relationships with clients and brokers.
• Coordinate proposals, bids, and alternative offerings with agents and clients.
• Manage renewals, escalations, and service requests; ensure timely issue resolution and training for clients.

Skills

Sales experience

Account management

Strong communication skills

Education

Bachelor's degree in business administration, communications or a related field

Job description

## Account Manager IApply: This is a hybrid position, both in-office and remote.: Dublin, OH: Full time: Posted Yesterday: JR101509**Job Title:**Account Manager I**Number of Positions:**1**Location:**Dublin, OH**Location Specifics:**Hybrid Position**Job Summary:**At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. **Position Description:**To implement, service, and retain assigned/existing groups while enhancing and maintaining strong working relationships with existing groups/clients. Act as a liaison between Delta Dental groups, agents, and consultants to ensure proper program administration and all service needs are met.**Primary Job Responsibilities:*** Ensures that all service needs are met for the corporation’s clients, including resolution of issues (not limited to, research of resolution of issues, billing, claims, eligibility, etc.) and provides ongoing training and education to clients on the strengths and advantages of the organization to ensure that renewal goals are met.* Processes and reviews small bids and quoted materials received from groups/agents for accuracy. Works with the agent community on proposals, and alternative offerings for their customers.* Organizes, coordinates, and prepares for activities related to implementations, finalizing renewals, negotiations, underwriting involvement, and participation in benefit fairs and open enrollment meetings.* Maintains well established internal and external working relationship with existing agents, brokers, group contacts, and key individuals within the group benefits department. This includes individual “sales” calls, benefit conferences, conventions, entertainment, and special events.* Assists in the product development and developing strategies with management surrounding small market growth.* Participates in business and professional organizations to develop relationships and improve knowledge.Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.#LI-Hybrid**Minimum Requirements:**Position requires a bachelor’s degree in business administration, communications or a related field. Previous experience in sales, account management, or marketing is also preferred. Will accept any suitable combination of education, training, or experience.Position requires knowledge of the insurance industry; strong verbal and written communication skills; strong interpersonal skills; strong analytical skills; and the ability to resolve problems using independent judgment.Position requires a state health insurance license or must obtain one within three months of employment.Position also requires a well-maintained, UAW- assembled or CAW (Canadian Auto Workers)- assembled motor vehicle.The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.