Account Manager, Hospitality Cloud

Cvent, Inc.; Tysons (VA); On-site; USD 55,000 - 106,000; Full time

Job summary

Cvent, Inc. is seeking a results-driven sales professional in Tysons, VA to drive account growth and close opportunities across hospitality and SaaS offerings. You will collaborate with cross-functional teams to ensure customer success and maximize revenue.

The role requires multi-tasking in a dynamic environment, strong relationship management, and experience with Salesforce. Competitive compensation includes base salary plus commission and benefits.

Qualifications

• Bachelor's degree required.
• 3+ years in a customer-facing, revenue-generating role.
• Experience selling or managing accounts in hospitality/SaaS/tech space preferred.
• Ability to multi-task in a fast-changing entrepreneurial environment.
• Ability to integrate relationship management, consultative selling, product demonstrations, and contract closing.

Responsibilities

• Identify and close sales opportunities with clients (renewals, cross-sells, up-sells).
• Develop relationships with key decision-makers to grow business.
• Collaborate with Sales and Client Services to ensure customer satisfaction with the product and organization.
• Acknowledge and resolve customer issues within 24 hours.
• Forecast opportunities and manage revenue pipeline to maximize opportunities.

Education

Bachelor's degree

Tools

Salesforce.com

Job description

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

In This Role, You Will:

• Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients’ packages), etc.
• Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown.
• Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization.
• Ensure customer issues are acknowledged and resolved within 24 hours.
• Call on existing clients in an effort to meet and exceed individual and department revenue expectations.
• Develop and actively pursue list of targeted Key Accounts within North America and create individual plans of action to penetrate these accounts.
• Set aggressive goals for annual revenue achievement against each account.
• Accurately forecast sales opportunities via pipeline report.
• Effectively and accurately manage personal revenue pipeline to maximize all business opportunities.
• Monitor and report sales activity within the system.
• Perform other duties as assigned.

Here’s What You Need:

• Bachelor’s degree is required (strong academic performance is desired).
• At least 3 years of experience in customer-facing, revenue-generating role (more is welcomed).
• Experience selling or managing accounts in hospitality/SaaS/technology space preferred.
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment.
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function.
• Ability to work with Salesforce.com.

This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated annual on-target earnings (OTE) range for new hires into this role is $84,000-$106,000. This includes a base salary range of $55,000-$80,000 plus target commission. Please note that base salary reflects fixed annual pay, while OTE reflects total target cash compensation. The above OTE range represents the targeted earnings; commissions are determined by individual results and may be earned in excess of the target. Actual compensation will depend on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, and details can be found on our Benefits page.

Physical Demands

We are not able to offer sponsorship for this position.