Account Manager - Global Health Benefits

The Cigna Group; Bloomfield (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

The Cigna Group is seeking an experienced account management professional to own a portfolio of 35 to 50 global health accounts and strengthen client relationships.

In this role, you will protect and grow a book of business with $10M to $18M in premium by leading renewals, identifying client needs, and shaping practical solutions. You will use Salesforce and other tools to maintain records and drive growth.

Qualifications

• 3+ years experience in account management, client service, sales, marketing, or another role with significant client interaction.
• Active Life, Accident, and Health license required by the state, or the ability to obtain it within the required business timeframe.
• Strong written and verbal communication skills to lead productive meetings and present ideas clearly.
• Ability to manage competing priorities, solve problems, and collaborate with clients and cross-functional partners.
• Working knowledge of Microsoft Office, spreadsheets, databases, and sales tracking systems.

Responsibilities

• Own a portfolio of about 35 to 50 global health accounts and strengthen relationships through consultative support.
• Protect and grow a book of business with about $10 million to $18 million in premium by renewals and client needs.
• Create client management plans connecting goals, risks, sales opportunities, and service needs.
• Expand value by recommending global products and connecting clients with the right partners.
• Guide clients through product, process, and compliance updates with clear communication.

Skills

Account management

Client service

Sales

Communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Active Life, Accident, and Health license

Tools

Salesforce

Microsoft Office

CRM systems

Job description

Help global employers care for their people, wherever work and life take them. In this role, you will build trusted client partnerships, guide complex health benefit decisions, and turn insight into action. You will join a team of ambitious and compassionate experts who learn, adapt, and work together to deliver better experiences and lasting growth.

Responsibilities

• Own a portfolio of about 35 to 50 global health accounts, including mid-size and large groups, and strengthen relationships through responsive, consultative support.
• Protect and grow a book of business with about $10 million to $18 million in premium by leading renewals, spotting client needs, and shaping practical solutions.
• Create client management plans that connect goals, risks, sales opportunities, and service needs, then align internal partners around clear next steps.
• Expand the value clients receive by recommending relevant global products and services and by connecting clients with the right partners across the organization.
• Guide clients through product, process, and compliance updates with clear communication that builds confidence and supports sound decisions.
• Resolve complex concerns involving eligibility, invoicing, premiums, or service. Look for root causes, share lessons, and help improve the client experience.
• Use Salesforce and other sales tools to maintain accurate records, track progress, and support informed choices across the business.
• Deepen your expertise in global health solutions and share knowledge that helps clients, teammates, and partners succeed.

Required Qualifications

• At least 3 years of experience in account management, client service, sales, marketing, or another role with significant client interaction.
• Active Life, Accident, and Health license required by the state, or the ability to obtain it within the required business timeframe.
• Strong written and verbal communication skills, including the ability to lead productive meetings and present ideas with clarity.
• Ability to manage competing priorities, solve problems, and work closely with clients and cross-functional partners.
• Working knowledge of Microsoft Office, spreadsheets, databases, and sales tracking systems.

Preferred Qualifications

• Bachelor's degree or equivalent work experience.
• Experience supporting global health benefits, employee benefits, insurance, or a related field.
• Experience with Salesforce and consultative selling, including renewal, cross-sell, or upsell conversations.
• Curiosity, sound judgment, and a growth mindset, with a commitment to learning from feedback and improving how work gets done.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.