Account Manager

Prosegur Security USA, Inc; Alpharetta, Northern (GA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision i

Job summary

Prosegur Security USA, Inc. is seeking an Account Manager to drive operations for a 24/7 customer site. You will partner with HRBP and report to the General Manager, leading security personnel and coordinating staffing, payroll, and training to ensure premier service.

You will build strong customer relationships, manage performance, and ensure reporting, contract compliance, and incident response are handled proficiently, with a focus on meeting financial goals and client satisfaction.

Qualifications

• Four-year degree in Criminal Justice, Business Administration, or related field.
• 2+ years of business management/operations/supervisory experience.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills and high emotional intelligence.
• Ability to manage multiple priorities, a diverse team, and customer requirements.

Responsibilities

• Manage the security operations of a 24/7/365 assigned customer site.
• Lead a team of security officers, site supervisors, and shift supervisors, including hiring, scheduling, payroll, training, coaching, development, and support.
• Ensure the customer site provides high-quality security services to protect people and property 24/7/365.
• Build, improve, and maintain effective customer and employee relationships.
• Coordinate necessary support services to meet financial and operational goals and provide quality customer service.
• Communicate issues or programs with customers.
• Handle escalated security issues or emergencies appropriately and promptly.
• Ensure all required reporting and contract compliance requirements are met.
• Communicate staffing needs with HRBP and identify, interview, and hire quality candidates.
• Develop staff skills through performance management (coaching, counseling, disciplining, recognition, etc.)
• Assure personnel records are updated and accurate.
• Effectively communicate policies, post orders, procedures, and changes with site staff.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and conduct comprehensive site-specific OJT and customer-specific training for security personnel.
• Develop/maintain operational procedures and post orders for emergency reference.
• Manage uniforms, equipment, and supplies at the assigned site.
• Be proactive in communicating with the customer and meeting their needs; meet regularly and provide security/technical solutions.
• Capably utilize WinTeam for scheduling and billing and produce reports that inform management.
• Enforce Prosegur policies as outlined in the handbooks.
• Other management responsibilities as determined by leadership.

Skills

Staff Management

Financial Management

Integrity

Problem-Solving

Conflict Management

Time Management

Customer Focus

Timely Decision-Making

Motivating and Directing Others

Drive for Results

Education

Bachelor's degree in Criminal Justice or Business Administration

Tools

WinTeam

Job description

We are hiring an energetic, dynamic, and dedicated Account Manager to help us drive our business to the next level. This person will partner closely with our Human Resource Business Partner and report directly to the General Manager.

Essential Functions:

• Manage the security operations of a 24/7/365 assigned customer site.
• Manage a team of security officers, site supervisors, and shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the customer site provides high-quality security services to protect people and property 24/7/365.
• Build, improve, and maintain effective customer and employee relationships.
• Coordinate necessary support services to effectively manage client sites, meet or exceed financial and operational goals, and provide quality customer service.
• Conduct regular communication of issues or programs with customers.
• Handle any escalated security issues or emergencies appropriately and promptly.

Additional Responsibilities:

• Ensure all required reporting and contract compliance requirements are met.
• Communicate staffing needs with HRBP and identify, interview, and hire quality candidates.
• Develop staff skills through performance management (coaching, counseling, disciplining, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate.
• Effectively communicate policies, post orders, procedures, changes, etc.. with site staff.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and conduct comprehensive site-specific OJT and customer-specific training for security personnel.
• Develop/maintain operational procedures and post orders that are always available for emergency reference by the security staff.
• Manage uniforms, equipment, and supplies at the assigned site.
• Be proactive in communicating with the customer and meeting their needs; meet with them regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Capably utilize WinTeam for scheduling and billing and produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.
• Enforce Prosegur policies as outlined in the handbooks.
• Other management responsibilities as determined by leadership.

Qualifications:

• Four-year degree in Criminal Justice, Business Administration, or related field.
• Previous contract security, facilities management, and military or law enforcement experience are preferred.
• At least two years of business management/operations/supervisory experience (depending on the size/scope of the client).
• Ability to develop, grow, and improve customer relationships.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills and high levels of emotional intelligence are required.
• Ability to work in a team-oriented management environment and work independently.
• Ability to continuously manage multiple priorities, complex situations, a diverse team of employees, and customer requirements.
• Previous payroll, billing, and scheduling experience with WinTeam preferred.
• Key Competencies: Staff Management, Financial Management, Integrity, Problem-Solving, Conflict Management, Time Management, Customer Focus, Timely Decision-Making, Motivating and Directing Others, and Drive for Results.

License #PSC00694

#SERATL

Benefits

Prosegur is an equal-opportunity employer and values diversity and inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision i