Logistics Coordinator - Dedicated Account

The Suddath Companies; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

NXTPoint Logistics seeks an experienced logistics coordinator to manage customer accounts, coordinate shipments, and oversee billing and reporting. You will maintain strong client relationships, coordinate with warehouses and carriers, and ensure accurate documentation and timely updates across orders.

The role requires at least a high school diploma and 2+ years in logistics, with leadership experience; proficiency in Excel and warehouse systems is preferred.

Qualifications

• High school diploma minimum; college coursework preferred.
• 2+ years direct experience in logistics/transportation or related field.
• Direct supervision of a team of 5–15.
• Knowledge of inventory management procedures and warehouse terminology.
• Familiarity with warehouse and inventory management systems.
• Solid mathematical and financial accounting principles.
• Proficiency with Microsoft Office and ability to learn warehouse and transportation systems.
• Strong spreadsheet tracking and data analysis skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple party communications using various software technologies and to negotiate and resolve customer claims.

Responsibilities

• Maintain consistent contact with clients and agents.
• Act as liaison between warehouse and customer for account and operational needs and resolve discrepancies.
• Develop and maintain productive relationships with clients, vendors, agents, and industry partners.
• Oversee all aspects of assigned orders, including order entry, scheduling transportation, maintaining order communication, tracking status, addressing cancellations, resolving order issues, maintaining documentation, and providing proactive customer support.
• Maintain and adhere to company SOPs and quality assurance processes and guidelines for all customers and warehouse activities.
• Support onboarding process for new customers.
• Maintain damage records, backorder logs, and regulatory reporting as needed.
• Identify and recommend process improvements.
• Coordinate with corporate billing staff to ensure warehouse accounts are billed accurately and timely; review and prepare billing as needed.
• Maintain project KPIs; recommend training, work allocation, and problem resolution.
• Maintain customer reporting for internal and external customers.
• Participate in internal and/or external customer meetings.
• Participate in development of department goals and objectives; recommend, implement, and administer methods and procedures to enhance operations.

Skills

Interpersonal communication

Time management

Team leadership

Data analysis

Multitasking

Negotiation

Education

High school diploma

Some college courses in logistics/transportation

Tools

Microsoft Excel

WMS

MS Outlook

Job description

SUMMARY

Responsible for providing proactive and excellent customer service to assigned accounts, assisting with scheduling inbound and outbound shipments with customer’s carriers (including LTL and TL shipments) if applicable, managing invoices and billing documents, and responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. Helps implement company quality, safety, and customer standard operating procedures (SOPs) and coordinates with vendors, sales staff, customer service representatives, billing representatives, warehouses, and shippers as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain consistent contact with clients and agents.
• Act as liaison between warehouse and customer for account and operational needs and resolve discrepancies.
• Develop and maintain productive relationships with clients, vendors, agents, and industry partners.
• Oversee all aspects of assigned orders, including order entry, scheduling transportation, maintaining order communication, tracking status, addressing cancellations, resolving order issues, maintaining documentation, and providing proactive customer support.
• Maintain and adhere to company SOPs and quality assurance processes and guidelines for all customers and warehouse activities.
• Support onboarding process for new customers.
• Maintain damage records, backorder logs, and regulatory reporting as needed.
• Identify and recommend process improvements.
• Coordinate with corporate billing staff to ensure warehouse accounts are billed accurately and timely; review and prepare billing as needed.
• Maintain project KPIs; recommend training, work allocation, and problem resolution.
• Maintain customer reporting for internal and external customers.
• Participate in internal and/or external customer meetings.
• Participate in development of department goals and objectives; recommend, implement, and administer methods and procedures to enhance operations.

QUALIFICATIONS

• Minimum of high school diploma; college degree or some college experience preferred.
• Minimum two (2) years of direct experience in a similar industry or completion of logistics and transportation courses through an accredited college.
• Direct supervision of a team of five (5) to fifteen (15).
• Knowledge of inventory management procedures and general warehousing terminology and practices.
• Familiarity with warehouse and inventory management systems.
• Solid mathematical and financial accounting principles.
• Proficiency with Microsoft Office (Excel, Outlook) and ability to quickly learn warehouse and transportation systems.
• Strong spreadsheet tracking and data analysis skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple party communications using various software technologies and to negotiate and resolve customer claims.
• Exceptional time‑management, prioritization, and proactive communication with management.
• Strong teamwork and cooperation skills.
• Availability to work a flexible schedule.

PHYSICAL/ENVIRONMENTAL DEMANDS

Employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; lift and/or move up to 49 pounds unassisted; use hands and feet simultaneously for repetitive movements; and may be exposed to moderate noise or variable weather conditions. Work environment includes a cubicle setting and occasional exposure to warehouse conditions.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. NXTPoint Logistics is an Equal Opportunity Employer and does not discriminate based on disability.