Account Manager - Field Sales & Customer Care

Rent-A-Center; Lawrence (KS); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision insurance

401(k) with company match

Paid time off

Growth opportunities

Job summary

Rent-A-Center in Lawrence, KS is seeking an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, drive account performance, and handle deliveries and pickups. This role involves strong client relationships, ongoing collections, and promoting sales growth in a full-time capacity.

The position offers weekly pay, advancement potential, and a support-driven team environment with a focus on safety and showroom standards.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and customer service skills are essential.
• Ability to manage multiple tasks and deliver great in-store service.

Responsibilities

• Oversee an assigned portfolio of accounts and maintain strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily collection standards.
• Maintain account health and secure payment commitments using management tools.
• Complete routes for deliveries, pickups, and account follow-ups.
• Provide white-glove customer service in-store, over the phone, and at customers' homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise and maintain showroom standards.

Skills

Communication skills

Customer service

Strong work ethic

Education

High school diploma or equivalent

Job description

Rent-A-Center in Lawrence, KS is seeking an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, drive account performance, and handle deliveries and pickups. This role involves strong client relationships, ongoing collections, and promoting sales growth in a full-time capacity.

The position offers weekly pay, advancement potential, and a support-driven team environment with a focus on safety and showroom standards.