Remote Account Manager – FBO & Airport Solutions

World Fuel; Webster (TX); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Flexible remote work environment

Job summary

World Fuel is seeking an Account Manager to support our FBO & Airport Solutions team in Webster, TX. You will serve as a key contact for customers, build relationships, resolve issues, and drive customer success across our aviation partner network.

The role emphasizes data analysis, cross-functional collaboration, and proactive problem solving in a fast-paced aviation environment, with a flexible remote work option.

Qualifications

• 2-3 years of experience in aviation, account management, customer service, sales support, customer success, or a related field.
• Strong relationship-building and customer service skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently and collaboratively.

Responsibilities

• Serve as a trusted partner to FBOs, airports, and aviation customers throughout North America.
• Build and maintain strong customer relationships while delivering exceptional service.
• Proactively identify customer needs and coordinate solutions across internal teams.
• Investigate and resolve customer inquiries related to billing, service issues, pricing, and account support.
• Prepare and deliver customer, sales, and operational reporting.
• Analyze competitive pricing and market trends.
• Identify opportunities to improve customer satisfaction, retention, and account performance.
• Provide insights and recommendations that support business growth and customer success.
• Partner closely with Sales, Client Support, Bulk Operations, and FASST teams to support customer initiatives and account growth.
• Ensure customer setups, pricing requests, payment processes, and account maintenance activities are completed accurately and efficiently.
• Support projects that improve business processes and enhance the customer experience.
• Develop expertise across World Fuel's aviation products and services.
• Stay informed on industry trends, customer needs, and internal process updates.
• Serve as a resource for customers and internal stakeholders.

Skills

Relationship building

Customer service

Communication skills

Problem solving

Multi-tasking

Attention to detail

Team collaboration

Tools

Salesforce CRM

Tableau

Excel

Oracle

Job description

World Fuel is seeking an Account Manager to support our FBO & Airport Solutions team in Webster, TX. You will serve as a key contact for customers, build relationships, resolve issues, and drive customer success across our aviation partner network.

The role emphasizes data analysis, cross-functional collaboration, and proactive problem solving in a fast-paced aviation environment, with a flexible remote work option.