Account Manager

TransPerfect Inc; Boston (MA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

TransPerfect Translations International in Boston is seeking an Account Manager to develop new business relationships and serve as the first level of support for existing clients. The role involves researching prospective clients, building detailed candidate data, and generating outreach campaigns to grow the client base.

You will coordinate with production to ensure seamless delivery, maintain high client satisfaction, and continuously learn about the translation industry and client needs to

Qualifications

• Excellent English communication skills (written and verbal).
• Proven sales lifecycle experience from lead generation through closing.
• Proven track record in achieving sales targets.
• Excellent problem-solving and analytical skills.
• Strong interpersonal skills.
• Effective time management skills.

Responsibilities

• Research prospective clients through internet research, trade show lists, referrals, directories and personal investigation.
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and other information.
• Generate daily mailings to prospective clients using updated spreadsheets.
• Cold call prospective clients.
• Negotiate rates and deadlines with prospective and current clients.
• Educate prospective and existing clients regarding the translation process and TransPerfect’s rates and turnaround times.
• Liaise with production to ensure jobs are handled with attention to detail and quality.
• Follow up with clients to ensure satisfaction with delivery, quality and service.
• Research and understand industries that TransPerfect markets to and stay updated on industry leaders and current events.
• Perform other special projects or duties as required.

Skills

Excellent English

Proven sales lifecycle

Sales target achievement

Problem solving

Interpersonal skills

Time management

Education

Bachelor's degree

Job description

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Generate daily mailings to prospective clients using updated and accurate spreadsheets
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For:

• Your experience includes:
• Minimum Bachelor’s degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience - lead generation through business closing
• Proven track record in achieving sales targets
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills