Account Manager

TransPerfect Inc; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TransPerfect Translations International is seeking an Account Manager in Chicago to develop new business relationships and act as the first level of support for existing clients.

Responsibilities include researching prospective clients, maintaining accurate data, generating mailings, cold calling, negotiating rates, and coordinating with production to ensure high-quality delivery and customer satisfaction. Bachelor’s degree and strong English skills are required.

Qualifications

• Bachelor’s degree required.
• Excellent English communication skills (written and verbal).
• Proven sales lifecycle experience from lead generation to closing.
• Proven track record in achieving sales targets.
• Excellent problem-solving and analytical abilities.
• Strong interpersonal and time management skills.

Responsibilities

• Research prospective clients through various strategies (internet research, trade show lists, referrals, directories).
• Create accurate spreadsheets of prospective client data (names, titles, phone numbers, addresses).
• Generate daily mailings to prospective clients using updated data.
• Cold call prospective clients.
• Improve current new business development strategy through creative problem solving.
• Negotiate rates and deadlines with clients.
• Educate clients about the translation process, rates, turnaround times, and competitors’ information.
• Coordinate with production to ensure jobs are handled accurately and with attention to detail.
• Follow up with clients to ensure satisfaction with delivery, quality, and service.
• Research industries TransPerfect markets to stay informed about leaders and events.
• Perform other special projects or duties as required.

Skills

English communication

Sales lifecycle

Sales targets

Problem solving

Interpersonal skills

Time management

Education

Bachelor's degree

Job description

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Generate daily mailings to prospective clients using updated and accurate spreadsheets
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For:

• Your experience includes:
• Minimum Bachelor’s degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience - lead generation through business closing
• Proven track record in achieving sales targets
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills