Account Manager: Employee-Owned Growth & Solutions

Border States Industries, Inc.; Richmond (VA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Job summary

Border States Industries, Inc. in Richmond, VA seeks an Account Manager to manage customer relationships, promote products and services, and maximize sales potential.

You will coordinate strategies with vendors, input cost savings, and support pricing decisions while aligning with company objectives and customer needs. Key duties include developing new accounts, maintaining high-quality customer service, and collaborating with purchasing and pricing teams to ensure competitive advantage.

Qualifications

• 4 years business, sales, marketing or trade degree or the equivalent in related work experience.
• 2 years of prior distribution, customer service, marketing, quotation or sales experience preferred.
• Experience with contract negotiation.
• Experience with presenting in front of a large group.
• Ability to read, write and speak in English required.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.

Responsibilities

• Meets or exceeds the sales goals which are established.
• Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
• Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
• Identifies targeted opportunities that align to current strategies and new / increased capabilities.
• Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition.
• Understands customer business objectives & translates into a company differentiated advantage.
• Keeps current with company offerings, value advantage, & competitive landscape.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
• Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
• Coordinates sales strategies with preferred vendors to maximize customer sales potential.
• Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for Border States.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential.
• Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, inventory requirements, and other related sales, marketing and service functions.

Skills

Contract negotiation

Public speaking

English proficiency

PC literacy

Education

4-year business/sales/marketing/trade degree

Tools

SAP

Microsoft Office

Internet

Email

Job description

Border States Industries, Inc. in Richmond, VA seeks an Account Manager to manage customer relationships, promote products and services, and maximize sales potential.

You will coordinate strategies with vendors, input cost savings, and support pricing decisions while aligning with company objectives and customer needs. Key duties include developing new accounts, maintaining high-quality customer service, and collaborating with purchasing and pricing teams to ensure competitive advantage.