Account Manager - Employee Benefits & Client Success

Cobalt Benefits Group LLC; Boston (MA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer HSA contributions

Life and AD&D insurance

Short-Term and Long-Term Disability

Flexible Spending Accounts

401(k) with employer match

Paid holidays

Fully Paid Summer Fridays

Vacation and sick time

Volunteer day

Tuition reimbursement

Health and Wellness reimbursement

Job summary

Cobalt Benefits Group LLC seeks an Account Manager to help deliver self-funded medical, dental and ancillary benefit programs. You will act as a key liaison between clients and internal teams, ensuring high-quality service and client satisfaction.

You will report to the Director of Client Services and support onboarding, ongoing relationship management, and project work across departments to optimize member health outcomes and cost efficiency.

Qualifications

• Associate degree or two years of related business experience.
• 1–3 years' experience in health benefits/insurance.
• Exceptional interpersonal and written communication.
• Ability to work independently and across team settings.
• Intermediate level of knowledge in Microsoft Office.
• TPA knowledge is a benefit.

Responsibilities

• Act as internal liaison to manage onboarding and implementation.
• Build relationships with clients and respond to inquiries.
• Manage projects for new client groups using independent judgment.
• Provide service recommendations related to CBG products.
• Escalate client concerns and use internal resources for grievances.
• Report progress daily and assist in cross-department client presentations.
• Prioritize daily tasks to ensure timely delivery.

Skills

Health benefits experience

Interpersonal communication

Independent work

Microsoft Office

TPA knowledge

Education

Associate degree or equivalent business experience

Job description

Cobalt Benefits Group LLC seeks an Account Manager to help deliver self-funded medical, dental and ancillary benefit programs. You will act as a key liaison between clients and internal teams, ensuring high-quality service and client satisfaction.

You will report to the Director of Client Services and support onboarding, ongoing relationship management, and project work across departments to optimize member health outcomes and cost efficiency.