Account Manager, Core Business

Cobalt Benefits Group LLC; Manchester (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

HSAs and 401(k) with employer match

Paid holidays and vacation

Tuition reimbursement

Volunteer day

Job summary

Cobalt Benefits Group LLC is seeking an Account Manager to help deliver self-funded medical, dental and ancillary benefit solutions. You will liaise between clients and internal teams, manage onboarding, and ensure high-quality service delivery.

Reporting to the Director of Client Services, you will develop lasting client relationships, handle inquiries, and contribute to successful benefit program implementations.

Qualifications

• Associate degree or 2 years of equivalent related experience in business.
• Strong written and verbal communication.
• Ability to work independently and across teams.
• Proficiency in Microsoft Office suite; familiarity with TPAs is a plus.

Responsibilities

• Act as internal liaison to manage onboarding and implementation for new client groups.
• Build strong relationships with clients and manage expectations across departments.
• Apply independent judgment to projects related to client onboarding and ongoing support.
• Provide service recommendations related to CBG products and escalate client concerns as needed.
• Collaborate with internal resources to develop client presentations and materials.

Skills

Interpersonal skills

Written communication

Independent work

Cross-team collaboration

Education

Associate degree or 2 years of related business experience

Tools

Microsoft Office

Job description

Description

About This Role

Join our team with Cobalt Benefits Group and start an exciting career in employee benefits solutions. As an Account Manager, you’ll play an important role in helping us offer customized, self-funded insurance options to our clients and members. At CBG our mission is to optimize member health and experience by delivering cost-effective, tailor-made benefit programs through a data-driven and service-oriented approach. You’ll serve as a key liaison between our clients and internal departments, using independent judgment to ensure high-quality service delivery and satisfaction.

Reporting to the Director of Client Services and working cohesively with the Executive Manager, the core objective of the Account Manager is to support and develop lasting relationships with self-funded medical, dental and ancillary benefit client groups.

Responsibilities

The day-to-day responsibility of an Account Manager includes:

• Act as an internal client liaison to manage all aspects of onboarding and implementing in a communicative and diligent fashion.
• Build sustainable relationships and trust with our existing client base by answering inquiries while setting, managing, and exceeding expectations.
• Use discretion and independent judgment to manage projects associated with implementing new client groups.
• Provide the best possible service and recommendations in relation to CBG products.
• Escalate client concerns and utilize core internal resources and systems for grievances and appeals.
• Contribute to the performance of the service delivery on your team and report progress daily.
• Collaborate cross departmentally with internal resources to assist in the development and design of client presentations.
• Must be able to prioritize daily tasks.

Requirements

• Associate degree or years 2 of equivalent related experience in business
• One to three years' experience in the health benefit/ insurance space
• Exceptional interpersonal and written communication
• Ability to work independently and across team settings
• Intermediate level of knowledge in Microsoft office suite
• TPA knowledge a benefit

Benefits

After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:

• Fantastic medical, dental, and vision insurance*
• Twice annual employer HSA contributions, covering 50% of the HDHP plan's annual deductible!
• Company provided Basic Life and AD&D
• Company paid Short-Term and Long-Term Disability**
• Flexible Spending Accounts*
• 401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
• 10+ paid holidays
• Fully Paid half day Summer Fridays
• Generous paid vacation and sick time
• Annual Paid Volunteer Day
• Annual Tuition Reimbursement
• Annual Health and Wellness Reimbursement
• Lots of fun company events

*60 day waiting period**90 day waiting period

Who We Are

As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue,and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at CBG, visit https://www.cobaltbenefitsgroup.com/careers/.

Cobalt Benefits Group is an Equal Employment Opportunity employer.

Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires.