Account Manager – Employee Benefits

Capstone Search Group, Inc.; Greensboro (NC); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Full benefits package

Job summary

Capstone Search Group in Greensboro, North Carolina, seeks an Employee Benefits Account Manager to deliver personalized client service. You’ll support the producer team, engage with carriers and vendors, and guide accounts through renewal and enrollment cycles.

You’ll manage timelines, draft client communications, and help clients meet HIPAA, ERISA, and ACA requirements while maintaining strong relationships across internal and external stakeholders.

Qualifications

• 3–5 years of experience with employee benefits, preferably in a retail agency setting.
• State insurance license or ability to obtain it within three months of hire.
• Able to manage daily service needs for small to mid-sized groups.

Responsibilities

• Provide account management support to producer team
• Maintain positive relationships and clear communication with clients, carriers, underwriters, and vendors/partners
• Establish and manage timelines to complete tasks and renewals for changes, review, implementation and enrollment
• Draft RFPs, client presentations, and communications
• Assist clients with HIPAA, ERISA, ACA compliance

Skills

Employee benefits knowledge

Insurance license or ability to obtain

Client service & relationship mgmt

Job description

About the Role

Join this successful regional insurance agency to help deliver on their promise of personalized service. As an Employee Benefits Account Manager you’ll put the client’s needs first by engaging directly with them and with internal stakeholders on health plan benefits management, network selection, claims, and vendor management. You will walk accounts through the transition process after the point of sale. Once set up, you will manage and maintain the relationship.

Duties & Responsibilities

• Provide account management support to producer team


• Maintain positive working relationships and clear communication with clients, carriers, underwriters, and vendors/partners


• Establish and manage timelines to complete tasks, monitor financials, and request health and welfare plan renewals in preparation for changes, final review, implementation, and enrollment


• Draft RFPs, client presentations, and communications


• Assist clients with meeting employee benefit-related compliance regulations (HIPAA, ERISA, ACA)

Skills & Experience

• 3-5 years of experience with employee benefits, preferably in a retail agency setting


• State insurance license or ability to obtain it within three (3) months of hire


• Able to manage daily service needs, focused on small to mid-sized groups

Compensation, Benefits, & Perks

$65-75,000 + full benefits package + hybrid work schedule

Tagged as: account manager, agency, broker, compliance, customer service, employee benefits, enrollments, group benefits, health, health care reform, insurance, life, technology