Account Manager-Employee Benefits

Lockton Companies; Chicago (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to elevate its Employee Benefits Practice. This role involves building strong client relationships, managing service delivery, and coordinating marketing efforts. The ideal candidate will thrive in a collaborative environment, ensuring client satisfaction while contributing to a culture of growth and community involvement. With a commitment to professional development and generous rewards, this opportunity offers a pathway to make a significant impact in the insurance brokerage sector.

Benefits

Paid Training and Professional Development

12-Week Paid Parental Leave

Community Involvement Opportunities

Athletic and Wellness Events

Generous Rewards for Long-Term Service

Qualifications

• 3-7 years of client services experience required.
• Strong knowledge of Microsoft Office Suite is essential.

Responsibilities

• Manage routine service and prepare monthly experience reporting.
• Coordinate client renewals and conduct employee meetings.
• Handle marketing efforts and ensure execution of proposals.

Skills

Client Services

Microsoft Office Suite

Verbal Communication

Interpersonal Communication

Time Management

Education

Bachelor’s Degree in Business Administration

Job description

St. Louis, Missouri, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update .

A few of the reasons Associates love working at Lockton include:

• Opportunities for growth and advancement, including paid training and professional development
• 12-week paid parental leave
• A huge emphasis on community involvement
• Frequent athletic and wellness events
• Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!

Lockton is seeking an experienced, dynamic client services professional in the Employee Benefits space, who will bring a fierce commitment to building relationships, exceeding client expectations, and pushing our Employee Benefits Practice to new heights in the marketplace. As an Account Manager, you will be responsible for the servicing and marketing needs of Lockton clients. Services designated book of business as relating to marketing, claims, and administration.

• Responsible for routine service which includes the preparation of: monthly experience reporting, standard mid-year analysis, development and execution of service schedule, standard annual management report.
• Meet with clients alone or in conjunction with Account Executive (AE) or Unit Manager according to standardized client meeting schedule and as needed.
• Coordinate client mid-year/renewals by the following:
  • Ensure complete execution of mid-year/renewal checklist.
  • Prepare renewal report for AE/Unit Manager review.
  • Preparation of employee communication materials as needed.
  • Schedule and conduct employee meetings when necessary.
• Conduct all marketing efforts as assigned by unit, which includes:
  • Ensure complete execution of marketing checklist.
  • Development of Request for Proposal (RFP).
  • Coordinate vendor responses and follow-up. Analysis and comparison of proposals.
  • Preparation of client report with recommendation for AE/Unit Manager review.
• Handle new carrier and plan implementation and transition.
  • Ensure complete execution of implementation checklist.
  • Preparation of implementations schedule.
  • Coordinate preparation and delivery of employee communication materials utilizing carrier and client information
  • Schedule and participate in enrollment meetings.
• Review of all agreements and/or documents (employee booklets, carrier contracts, etc.).
• Review annual commission/fee reconciliation and prepare reporting for AE/Unit Manager.
• Practice proactive follow-up on all outstanding issues by communicating status of each to the AE/Unit Manager.
• Prepare monthly service reports by the 10th of the month, including appropriate distribution.
• Work with internal teams to assist clients with compliance issues.
• Participate in training/mentoring to junior associates.
• Attend internal meetings/education programs.

Compensation and Benefits

Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant state/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.

Performance Bonus: This role may be eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate.

Check out Lockton Benefits Offerings Here

Qualifications

Qualifications - External

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically three to seven years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.