Account Manager (East Coast)

iBuyFlowers.com; United States; On-site; USD 50,000 - 60,000; Full time

Job summary

iBuyFlowers.com is seeking a high-performing Account Manager to manage and grow retail floral customer accounts on the East Coast. The ideal candidate excels in building relationships, driving revenue, and converting new business. The role includes nurturing existing accounts and educating customers about the platform's offerings.

Qualifications

• Proven ability to grow existing accounts and convert new business.
• Strong understanding of floral product categories and sourcing challenges.
• Excellent verbal and written communication skills.

Responsibilities

• Nurture relationships with existing floral customers.
• Conduct outbound calls to warm and cold leads.
• Ensure customers are set up for long-term success.

Skills

Sales Proficiency

Client Relationship Management

Communication Skills

Organizational Skills

Tech Savvy

Education

3+ years of experience in the floral industry

Job description

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This range is provided by iBuyFlowers.com. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

Additional compensation types

Annual Bonus and Commission

iBuyFlowers is seeking a high-performing Account Manager to join our growing team, focused on retail floral customers on the East Coast. This role is ideal for someone who thrives on building relationships, driving revenue, and turning prospects into long-term, loyal accounts.

We’re looking for a sales-driven floral professional who can do both: nurture existing customers to grow their spend and consistency—while actively hunting and converting new business.

iBuyFlowers is seeking a high-performing Account Manager to join our growing team, focused on retail floral customers on the East Coast. This role is ideal for someone who thrives on building relationships, driving revenue, and turning prospects into long-term, loyal accounts.

We’re looking for a sales-driven floral professional who can do both: nurture existing customers to grow their spend and consistency—while actively hunting and converting new business.

What You’ll Do

Nurture and Grow Existing Accounts

●Deepen relationships with retail flower shops and help them order with confidence and consistency

●Prevent churn by proactively addressing lapses in ordering, concerns, or roadblocks

●Identify and execute opportunities to increase share of wallet through upselling, cross-selling, and standing orders

●Track customer behavior and act quickly when engagement drops

Convert and Develop New Accounts

●Conduct outbound calls to warm and cold leads, introducing iBuyFlowers and pitching our value

●Convert leads into active buyers through strategic, hands-on onboarding

●Ensure every new customer receives white-glove support through their first few orders

●Help new accounts build strong habits, ensuring they become long-term, high-value clients

Educate and Set Customers Up for Success

●Clearly communicate iBuyFlowers’ unique selling points—direct-from-farm freshness, competitive pricing, free shipping, and time-saving tools

●Guide customers through how to navigate the platform with ease, including how to search, filter, and build optimized carts

●Help customers plan strategically for weekly orders and events by introducing tools like standing orders and forward purchasing

●Ensure every customer is set up for long-term success by proactively sharing best practices and personalized recommendations for ordering efficiently and profitably

What We're Looking For

●Proven ability to grow existing accounts and convert new business

●Comfortable making outbound calls and owning the full sales cycle

●Strong understanding of floral product categories, seasonality, and common sourcing challenges

●Ability to speak the language of floral professionals and provide relevant, product-specific guidance

●Highly organized, self-motivated, and outcome-driven

●Willing to travel 1–2 times per year to meet with key accounts or attend team gatherings

Qualifications●

3+ years of experience in the floral industry—retail, wholesale, or floral procurement strongly preferred●

Proven track record in sales or account management, with experience nurturing and growing client relationships●

Demonstrated ability to prospect, pitch, and close new business through outbound efforts●

Strong understanding of flower types, seasonality, sourcing, and retail floral operations●

Excellent verbal and written communication skills with the ability to educate and influence customers●

Tech-savvy and comfortable navigating digital sales tools, CRM systems, and ecommerce platforms●

Highly organized, proactive, and capable of managing a large book of business independently●

Must be located on the East Coast or have strong familiarity with East Coast floral marketsW

hat Success Looks Like●

Existing accounts ordering consistently, spending more, and churning less●

New customers converted and nurtured into high-value, long-term accounts●

Clear growth in both territory revenue and customer engagement●

Monthly goals for retention, revenue, and acquisition met or exceeded

I

f you're a natural relationship builder with the drive to grow accounts and bring new ones through the door—we'd love to meet you. Apply now and help us strengthen and expand our East Coast retail customer base.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wholesale

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