Account Manager-Downstream Chemicals- El Paso

Refined Technologies; El Paso (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Refined Technologies is looking for an Account Manager based in El Paso, Texas. This role involves managing chemical programs to maximize the performance and safety of clients' operations in refineries and chemical plants. Candidates must have at least five years of experience and be proficient in MS Office. The role requires effective communication and can involve physically demanding tasks. The company emphasizes safety and offers a collaborative working environment with significant responsibilities.

Qualifications

• Minimum of five years process engineering or operations experience at a refinery or chemical plant.
• Highly proficient in the use of MS Office (Word, Excel, PowerPoint).
• Familiar with operations of refineries or chemical plants.

Responsibilities

• Manage chemical programs for customers' assets.
• Implement performance management tools and monitor plans.
• Conduct routine service visits and lab testing.
• Review and approve team vacation requests and reports.

Skills

MS Office proficiency

Team leadership

Communication

Multi-tasking

Field service/lab testing

Job description

Rizon, a Refined Technologies company, is a specialty chemicals provider committed to innovation, performance, and operational excellence inside refineries and critical industrial operations. The Account Manager role is based in the El Paso, TX area and is responsible for a semi‑dedicated customer to ensure that treatment chemicals and equipment are used effectively, economically, and safely in refineries, petrochemical plants, and terminals while exemplifying RTI’s mission and core behaviors.

Duties & Responsibilities

• Manage chemical programs to maximize the safety, reliability, and profitability of customers’ assets.
• Implement performance management tools, set targets, and monitor the contingency plan for each application.
• Perform routine service visits and lab/field testing as outlined in the customer contract to ensure key performance indicators are met, generate service reports, and maintain inventory records.
• Assist with technical issues and make improvements in products, processes, and procedures.
• Oversee account representatives and service technicians.
• Coordinate with supply chain on the order and delivery of chemicals to maintain adequate on‑site inventory levels.
• Develop relationships and regularly interface with clients’ maintenance, operations, engineering, and turnaround teams.
• Utilize digital tools such as Rizon App, iView, or other digital tools to communicate and train refining companies.
• Host quarterly business review meetings with key stakeholders to review safety performance, value‑add projects, key performance indicators, and financials.
• Generate data analysis on program performance.
• Look for value‑added growth opportunities.
• Maintain the quality of Rizon‑owned equipment.
• Coordinate with the regional business director for chemistry selection, service requirements, and presentations.
• Review and approve team vacation requests, expense reports, stipends, etc.
• Challenge team with new responsibilities and continuing education.
• Serve as a lead for training.
• Evaluate safety performance of direct reports regularly.
• Ensure effective JSAs are completed and reviewed.
• Provide onsite safety liaison for projects in his/her control.
• Complete incident reports and participate in cause findings and corrective action.
• Communicate weekly and incidental safety briefs with direct reports.
• Communicate all safety notifications upward and downward through the organization.

Requirements – Minimum Qualifications

• Minimum of five years process engineering or operations experience at a refinery or chemical plant.
• Highly proficient in the use of MS Office (Word, Excel, PowerPoint).
• Familiar with operations of refineries or chemical plants.
• Confidently lead a team.
• Become familiar with RTI technologies.
• Communicate clearly and effectively.
• Efficiently handle multiple activities at one time.
• Comfortable meeting with client leadership.
• Perform field service/lab testing.

Working Conditions / Physical Demands

• Pass a pre‑employment physical to determine safe meeting of position demands.
• Work at heights up to 150 ft (45 m) accessed via stairs, ladders, or lifts.
• Lifting and carrying up to 40 lbs without assistance.
• Pushing/pulling up to 100 lbs without assistance.
• Standing and walking for 12–16 hours daily with minimal rest breaks; may exceed 10,000–15,000 steps per day.
• Bending, stooping, twisting, and turning valves or using hand tools repeatedly.
• Exposure to uneven or unstable ground, wet, muddy, or slippery surfaces.
• Work outdoors in extreme temperatures and weather conditions.
• Routine noise exposure above 85 dBA‑TWA.
• Potential need for respiratory protection; medical clearance required.

Work Hours

• Typical 9‑hour workdays from 8:00 AM to 5:00 PM (including 1 hour lunch); may extend to 12+ hours if emergencies arise.
• Normally 5 days on‑site per week (Monday‑Friday); weekend and night shift coverage as needed.

Travel Requirements

• Ability to travel to the assigned customer account.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or any other protected status under federal, state, or local laws.