Account Manager- Philadelphia

NeuroNav; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

NeuroNav is seeking an experienced Account Manager based in Philadelphia County to oversee semi-dedicated customer accounts in refineries and chemical facilities. The role emphasizes safety, reliability, and profitability through effective chemical management and strong client relationships. Candidates should have at least five years of relevant experience and proficiency in MS Office. This position involves routine safety evaluations and training of staff, along with direct client interactions. NeuroNav offers a dynamic work environment focused on innovative chemical solutions.

Qualifications

• A minimum of five years of process engineering or operations experience at a refinery or chemical plant.
• Highly proficient in the use of MS Office (Word, Excel, PowerPoint).
• Familiar with operations of refineries or chemical plants.
• Confidently lead a team.
• Communicate clearly and effectively.
• Be comfortable meeting with client leadership.

Responsibilities

• Manage chemical programs to maximize safety, reliability, and profitability.
• Conduct routine service visits and lab/field testing.
• Develop relationships with clients’ maintenance and operations teams.
• Host quarterly business-review meetings with key stakeholders.
• Evaluate safety performance of direct reports regularly.

Skills

Leadership

Communication

MS Office proficiency

Field service testing

Client interaction

Job description

We are currently growing our team of Artisans with an Account Manager, Rizon – A Refined Technologies Company. This role will be based out of the Philadelphia area. This role is responsible for a semi‑dedicated customer to ensure treatment chemicals and equipment are used effectively, economically, and safely in refineries, petrochemical facilities, and terminals while exemplifying RTI’s mission and core behaviors.

Duties & Responsibilities

• Manage chemical programs to maximize the safety, reliability, and profitability of our customers’ assets.
  • Implement performance‑management tools, set targets, and monitor the contingency plan for each application.
  • Conduct routine service visits and lab/field testing as outlined in the customer contract to ensure KPIs are met, generate service reports, and maintain inventory records.
  • Assist with technical issues and make improvements in products, processes, and procedures.
  • Oversee account representatives and service technicians.
  • Coordinate with supply chain on the order and delivery of chemicals to maintain adequate on‑site inventory levels.
• Develop relationships and regularly interface with clients’ maintenance, operations, engineering, and turnaround teams.
• Utilize digital tools such as Rizon App, iView, or other digital tools to effectively communicate and train refining companies.
• Host quarterly business‑review meetings with key stakeholders to review safety performance, value‑add projects, KPIs, and financials.
• Generate data analysis on program performance.
• Identify value‑added growth opportunities.
• Maintain the quality of Rizon‑owned equipment.
• Coordinate with Regional Business Director for:
  • Chemistry selection
  • Service requirements
  • Presentations
• Review and approve team vacation requests, expense reports, stipends, etc.
• Challenge team with new responsibilities and continuing education.
• Serve as a lead for training.
• Evaluate safety performance of direct reports regularly.
• Ensure that effective JSAs are completed and reviewed.
• Provide onsite safety liaison for projects in his/her control.
• Complete incident reports and participate in cause findings and corrective action.
• Communicate weekly and incidental safety briefs with direct reports.
• Communicate all safety notifications upward and downward through the organization.

Requirements

Minimum Qualifications

• A minimum of five years of process engineering or operations experience at a refinery or chemical plant.
• Highly proficient in the use of MS Office (Word, Excel, PowerPoint).
• Familiar with operations of refineries or chemical plants.
• Confidently lead a team.
• Become familiar with RTI technologies.
• Communicate clearly and effectively.
• Efficiently and effectively handle multiple activities simultaneously.
• Be comfortable meeting with client leadership.
• Perform field service/lab testing.

Working Conditions / Physical Demands

The Company requires passing a pre‑employment physical in which an objective medical professional will determine whether you can safely meet the physical demands of the position.

Duration of Workhours

• Typically, 9‑hour workdays from 8:00 AM to 5:00 PM (including 1 hour for lunch) that may extend up to 12+ hours if an emergency need exists.
• As needed based on contract scope, but normally 5 days on‑site per week (Monday‑Friday).
• Weekend coverage as needed.
• Night shift as needed.

Working Conditions

• Uneven or unstable ground, wet, muddy, or slippery surfaces and footings.
• Outside locations in extreme temperatures and weather conditions including wind, rain, snow, and other forms of inclement weather.
• Routine, intermittent exposure to noise greater than 85 dBA‑TWA.
• Environments that may necessitate the use of respiratory protection.
• Medical clearance to use respiratory protection is required.
• Quantitative fit testing for specific respiratory protection is required.

Physical Demands

• Work at heights up to 150 ft / 45 m accessed via stairs, climbing ladders, or critical lifts by cranes; ability to climb ladders and stairs without issue.
• Lifting and carrying up to 40 lbs. without assistance.
• Pushing/pulling up to 100 lbs. without assistance.
• Standing and walking for up to 12‑16 hours daily with minimal rest breaks; may exceed 10 000 to 15 000 steps per day.
• Bending and stooping repeatedly and performing tasks including twisting or turning valves and using wrenches and hand tools.

Travel Requirements

Ability to travel to assigned customer account.

About Rizon, a Refined Technologies Company

Rizon is an industrial solutions provider delivering value to process facilities through expert‑level refinery professionals skilled in operations, engineering, and process supervision. Rizon helps those who fuel the world produce energy more effectively by delivering chemical solutions that improve the safety, reliability, and profitability of their assets.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without the need for sponsorship of an immigration authorization or visa (e.g., TN, H-1B, or other employment‑based immigration authorization or visa).

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.