Account Manager (Dental Lab)

CascadEffects; Chanhassen (MN); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health coverage

Vision coverage

Dental coverage

401(k) with company match

120 hours PTO annually

Company travel card

Job summary

CascadEffects is seeking an Account Manager to build and nurture relationships with orthodontic practices across the U.S. You will guide onboarding, drive ongoing client success, and collaborate with internal teams to deliver outstanding results.

The role emphasizes relationship-building with doctors and practice staff, trade show representation, and opportunities for cross-selling. Travel up to 60% is required; fully in-person in Chanhassen, MN.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• 3+ years in account management, client relations, or customer success.
• Experience in orthodontics, dental, or healthcare strongly preferred.

Responsibilities

• Serve as primary contact for orthodontic practices during onboarding and ongoing support.
• Develop trusted relationships with doctors and staff to become a partner to their success.
• Represent the lab at trade shows and industry events to showcase products and solutions.
• Collaborate with customer service, marketing, and operations to deliver exceptional outcomes.
• Provide regular updates and documentation after client meetings for seamless follow-up.
• Support cross-selling initiatives by educating clients about new products and services.
• Contribute ideas to improve processes and elevate the client experience.
• Plan and coordinate tradeshow events throughout the year.
• Ensure timely follow-up and onboarding following trade shows.

Skills

Strong communication

Organization

Proactive

Customer-focused

Education

Bachelor's degree (Business/Marketing/Communications)

Tools

Canva

Job description

Location: Chanhassen, MN (Fully In-Person)

Type: Full-Time, W2 Employee

About the Role

We’re hiring an Account Manager on behalf of our client, a fast-growing, high-performance dental laboratory that partners with leading dental and orthodontic practices across the U.S. This role is all about building meaningful relationships, not high volume cold calls. You’ll be the go-to liaison for doctors and their teams, helping them get the most out of our products and services while ensuring a seamless client experience from onboarding through ongoing support.If you’re someone who thrives in a fast-paced, collaborative environment where every day brings new opportunities to learn, connect, and problem-solve, this might be your perfect fit.

What You’ll Do

• Serve as the primary point of contact for orthodontic practices, ensuring clear communication, smooth onboarding, and long-term client satisfaction.
• Develop trusted relationships with doctors and practice staff, becoming a true partner to their success.
• Represent the lab at trade shows and industry events, connecting with current clients and introducing new products and solutions.
• Collaborate closely with customer service, marketing, and operations to deliver exceptional outcomes.
• Provide regular updates and documentation after client meetings to ensure seamless follow-up and internal alignment.
• Support cross-selling initiatives by educating clients about new products and services.
• Contribute ideas to improve processes, strengthen relationships, and elevate the overall client experience.

Primary Duties/Responsibilities:

• Serve as a key contact between orthodontic practices and the company during the account setup, issue resolution, and onboarding processes.
• Obtain a complete understanding of practice needs to ensure the company delivers an exceptional customer experience.
• Plan and coordinate tradeshow events throughout the year.
• Ensure strategic and timely follow-up and onboarding following trade show events.
• Provide internal communication regarding practice issues and satisfaction, including written documentation and team member updates regarding new accounts, preferences, and any other information necessary for an excellent customer experience.
• Complete and distribute client contact reports after client meetings and phone calls to meet onboarding deadlines and other relevant timelines.
• Manage client expectations regarding deliverables, processes, and limitations.
• Regularly convey new ideas and insights on promoting the company and onboarding new customers.
• Support the account team in developing strategic marketing and communications plans.
• Conduct audits of news, trends, creative developments, and offers in the industry to ensure the company remains competitive in the marketplace.
• Collaborate with the marketing team to create promotional materials using tools like Canva.
• Provide feedback and suggestions for continuous improvement of client services and internal processes.
• Monitor and analyze client feedback and satisfaction to recommend enhancements to service delivery.

Who You Are

• A polished professional who combines strong organization and follow-through with warmth and approachability.
• Proactive, not reactive. You anticipate needs and bring solutions, not just problems.
• Comfortable managing multiple priorities in a fast-paced, vibrant culture.
• Confident communicator with doctors, teams, and internal stakeholders alike.
• Willing to travel (up to 60%) for trade shows, client visits, and team meetings.

Your Background

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• 3+ years of experience in account management, client relations, or customer success.
• Experience in orthodontics, dental, or healthcare strongly preferred.

What’s Offered

• Competitive base salary $80,000+ depending on experience.
• Health, vision, and dental coverage (50% premium covered).
• 401(k) with company match after six months.
• Generous PTO (120 hours annually).
• Company card for travel expenses.
• Collaborative, growth-minded culture with leadership that values initiative and rewards high performance.